Alissa Repinski
Mishicot,WI
Summary
Dynamic and results-driven professional with extensive experience at Fox Hills Owner's Association. Expert in inventory management and cash handling, delivering exceptional customer service while ensuring safety compliance. Proven ability to optimize operations and enhance guest satisfaction through effective communication and multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Bartender
CHAMPS
Mishicot, WI
08.2024 - Current
- Greeted guests with friendliness and professionalism.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Effectively multitasked within fast-paced environment.
Executive Housekeeper
Fox Hills Owner's Association
Mishicot, WI
04.2018 - 08.2024
- Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Ensured all safety regulations are followed in accordance with OSHA guidelines.
- Sorted and counted linens and organized in storage areas.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Coordinated maintenance requests from guests with engineering department as needed.
- Prepared monthly reports regarding budgeting, scheduling, payroll records.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Organized employee work assignments to maximize productivity while maintaining high quality standards.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Resolved customer complaints promptly and professionally.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Developed work schedules for housekeeping personnel ensuring adequate coverage at all times.
- Provided guidance to staff members in resolving customer complaints in a timely manner.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Ensured compliance with hotel policies concerning fire safety regulations.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Investigated accidents or injuries that occurred within the department and reported findings to management team.
- Prepared and distributed assignment sheets to assigned staff.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Implemented cost reduction strategies while maintaining quality standards.
Education
Whitewater High School
Whitewater, WI05-1986
Skills
- Mixology techniques
- Cash handling
- POS operation
- Customer service
- Inventory management
- Safety compliance
References
References available upon request.
Timeline
Bartender
CHAMPS
08.2024 - Current
Executive Housekeeper
Fox Hills Owner's Association
04.2018 - 08.2024
Whitewater High School
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