Alissa Reulman

Delivered exceptional technical support to users across Windows and Mac environments, resolving a significant number of tickets within established timeframes.
Streamlined onboarding/offboarding processes, significantly reducing the time it takes for new hires to become productive.
Developed and implemented comprehensive procedures for account provisioning, hardware deployment, and security protocols.
Proactively managed asset inventory and ensured an smooth operation.
Collaborated with cross-functional teams to optimize workflows and enhance the overall user experience.
Demonstrated proficiency in troubleshooting various technical issues related to computers, software, and applications.
Promoted security best practices through user training, access management (Okta, Active Directory), and device management (MDM solutions).
Exhibited strong problem-solving skills, adaptability, and a commitment to continuous learning in a fast-paced startup environment.

• Assisted in managing building operations on 1,000,000 sq. ft. mixed portfolio including corporate and retail properties.
• Provide customer service tenants, clients & vendors.
• Answer phone calls, respond, draft emails, and direct calls to various personnel.
• Assisted with managing Accounts Payables and processed invoices through Yardi. (coding invoices, entering into Yardi, answering questions about payment status)
• Draft and edit service contracts, purchase orders, work authorizations, and waivers.
• Assisted with security system updates and managing badge access.
• Coordinated and scheduled various team appointments, events, and meetings.

• Managed and coordinated lunches and breaks for various teams.
• Observed COVID 19 Vaccination site and assisted employees.
• Checked-in and registered patients for appointments and follow-ups.
• Experienced in EPIC software to schedule appointments, view & edit medical charts, retrieve patient info and verify insurance info.
• Collected payments and scanned insurance cards for appointments.
• Organized patient documents and made notations to files regarding patient information.
• Carried out daily operational tasks and assisted various teams with specific duties.

• Managed Outlook calendars for executives and educators.
• Scheduled and coordinated Physician Trainings, Board Meetings and HR Orientations.
• Processed/Distributed daily mail through via email, interoffice and courier.
• Inputting checks and donations into Excel spreadsheet and sent out via email check log.
• Sent out purchase orders of pamphlets for other health centers.
• Answer phones and transfer patient calls to the Response Center.

• Audited and removed old or outdated files.
• Compiled HR packets for on-boarding employees.
• Organized, maintained and re-sorted files alphabetically.
• Entered and confirmed Active and Inactive employee VOE'S also included I-9's in employee files.
• Copied, scanned and faxed documents when needed.