Alissa Rivas
Corpus Christi,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Shopper
HEB Grocery Store
Corpus Christi, TX
02.2022 - Current
- Selects merchandise from sales floor to complete customer online orders
- Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
- Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
- Makes decisions on customers' behalf if requested item is unavailable
- Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
- Returns extra / unwanted products to their proper in-store location
- Communicates continuously with department Managers and Partners to locate product
- Minimizes shrink through careful handling of product
- Follows Standard Operating Procedures (SOPs); achieves productivity standards
- Performs eStore Curbie duties, as needed
Sales Operations Associate
JCPenney
Corpus Christi, TX
07.2021 - 02.2022
- Customer Service – You’re maneuvering around the store at a fast pace, working with all the latest merchandise.
- Change ticket prices and signing on merchandise across the store.
- Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
- Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom
- Backroom standards: You keep the stockroom safe, clean, and organized .
- Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
- Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail.
- Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.
Education
High School Diploma -
James Madison High School
San Antonio, TX05-2021
Skills
- Attention to Detail
- Upbeat and Outgoing Attitude
- Decision-Making
- Relationship Building
- Customer Relations
- Documentation and Reporting
- Calm and Professional Under Pressure
- In-Store Support
Timeline
Shopper
HEB Grocery Store
02.2022 - Current
Sales Operations Associate
JCPenney
07.2021 - 02.2022
High School Diploma -
James Madison High School