Alissa Samora

My role revolved around establishing clear lines of communication with clients, understanding their unique needs and preferences, and then translating those insights into comprehensive and effective communication strategies for their staff. Every interaction was an opportunity to cultivate trust and provide valuable guidance, ensuring that employees were well-informed about their benefits package. Whether it was drafting newsletters, conducting presentations, or developing digital resources, I strived to deliver materials that were informative, engaging, and accessible. Through my efforts, I aimed not only to streamline communication channels but also to enhance employee satisfaction and appreciation for the benefits offered. Working at Brown and Brown was not just about managing accounts; it was about fostering meaningful connections and making a tangible difference in the lives of employees.

• Delegated work to staff, setting priorities and goals.
• Understood and followed oral and written directions.
• Assisted with customer requests and answered questions to improve satisfaction.

• Provided clear instruction to activity and program participants to deliver fun and maintain safety.
• Supervised activities to address behavioral issues and promote fun, safety, and inclusivity.
• Developed and monitored safety policies and procedures to facilitate safety and participants.

• Scheduled appointments in a computer system .
• Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
• Read and responded to emails, answered telephone calls on multi-line phone systems and transferred callers.
• Verified patient demographic information, copied documentation and directed to provided information.
• Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service departments and forwarded all other inquiries to appropriate department, and personnel.

• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Operated cash registers to process customer payments.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Stocked shelves with ingredients needed to make coffee drinks.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.
• Kept up-to-date records of sales transactions using point-of-sale systems.

• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Maintained calm demeanor during high-volume periods and special events.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Supported highest standards of conduct and service to support company reputation.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.