Alissa Sanchez
Brooklyn,NY
Summary
Versatile and resourceful professional with a proven track record in elevating customer and patient satisfaction while streamlining operations. Expertise in planning, organization, and communication has led to significant workflow optimization. Skilled in Excel and employee management, consistently surpassing targets through strategic project management and team collaboration. Proficient in electronic medical recordkeeping, enhancing office operations to effectively support patient and staff needs in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Techsbook Inc.
Brooklyn, NY
09.2024 - Current
- Analyzed customer feedback data to identify areas of improvement within Techsbook's services.
- Made outreach daily to pitch our platform to customers within the telematics industry.
- Reviewed weekly revenue and customer count growth.
- Supported customers in navigating platform features and scheduling appointments through direct user accounts.
- Conducted meetings with large provider companies to pitch the agent portal to utilize Techsbook services at a cost-effective, high-visibility rate.
- Organized and delivered personal training sessions.
- Resolved customer complaints in a timely manner.
- Exceeded customer satisfaction by finding creative solutions to problems.
Medical Receptionist
Goncharov Medical PC - PureObgyn
Brooklyn, NY
05.2023 - 09.2024
- Greeted and checked in patients, updating patient information in computer system.
- Protected patients by observing strict HIPAA guidelines.
- Prepared medical records both digitally and on paper, based on patient needs.
- Answered and directed calls to the appropriate medical or administrative staff.
- Monitored office supplies inventory to ensure appropriate stock and organization at all times.
- Processed patient co-payments, balances, and scanned identification and insurance cards.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patients in and out for appointments.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Routed laboratory or diagnostic results to appropriate staff.
- Coordinated with healthcare providers to gather necessary patient information for prior authorization requests.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
- Input claim, prior authorization, and other important medical data into system.
- Negotiated with drug manufacturers and insurance providers to obtain coverage for off-label or non-formulary medications.
- Maintain a clean front-desk environment.
- Assist medical assistants with cleaning up rooms post-visit based on the flow of the clinic.
Office Supervisor
Veterans Fleet Management LLC
Brooklyn, NY
07.2020 - 05.2023
- Directed and oversaw office personnel activities.
- Conducted staff KPIs to monitor progress and individual skills during quarterly periods.
- Lead training procedures in all departments (Accounting, Scheduling, Customer Care, etc.).
- Created and processed daily invoices.
- Administered payroll, and maintained proper documentation of employee personnel.
- Monitored payments due from clients, and promptly contacted clients with past-due payments.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Manage inbound and outbound calls.
- Communicated with clients and caregivers to inform them of schedule changes, cancellations, or additions.
- Sent out frequent email reminders of scheduled appointments to customers.
- Schedule appointments for customers.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult, or complex, problems.
Education
High School Diploma -
All City Leadership Secondary School
Brooklyn, NY06.2022
Skills
- Planning and organization
- Experience in Excel
- Training
- Employee management
- Scheduling and calendar management
- Invoicing and billing
- Accounts payable and receivable
- Project management
- Great communication skills
- Team support and assistance
- Upselling strategies
- Front desk operations
- Telephone etiquette
- Insurance verifications
- HIPAA compliant
- Workflow optimization
- Patient registration
Timeline
Sales Assistant
Techsbook Inc.
09.2024 - Current
Medical Receptionist
Goncharov Medical PC - PureObgyn
05.2023 - 09.2024
Office Supervisor
Veterans Fleet Management LLC
07.2020 - 05.2023
High School Diploma -
All City Leadership Secondary School