Karyme Soto
Litchfield Park,AZ
Summary
Dynamic and compassionate professional with a multifaceted background in customer service, employee training, and event coordination. Brings over 5 years of experience in fast-paced environments, requiring exceptional interpersonal and communication skills. Proven track record in fostering relationships, enhancing customer experiences, and developing training programs that translate into high employee engagement and satisfaction. Exhibits a strong aptitude for time management, organization, and multitasking, paired with a flexible and adaptable approach to meet the diverse needs of a leading healthcare organization like Mayo Clinic. Adept at navigating cross-cultural interactions with a commitment to promoting an inclusive workplace. Eager to contribute to Mayo Clinic's mission of inspiring hope and nurturing health by integrating strategic HR practices with compassionate patient care.
Overview
5
5
years of professional experience
Work History
SPECIALIST - SUPPLY CHAIN - LOGISTICS
Mayo Clinic
12.2021 - Current
- Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory reduce waste by 30%.
- Managed production levels identified material shortages and monitored inventory levels to meet order delivery requirements securing 99.9% filled rate.
- Assisted supervisor with staffing, recruiting, hiring, onboarding and training.
- Led and managed 5 personnel to ensure efficient operation securing 80+ surgeries daily.
- Proficient in logistics operations including receiving, distribution, inventory control, transportation, records management, warehousing, and storage of products.
- Knowledgeable in use of LEAN Six Sigma tools such as 5s to ensure orderly stockroom and inventory locations.
- Ensured compliance with standards for safety, security, and productivity in movement of materials throughout Mayo Clinic.
- Spearheaded the development and implementation of a strategic HR plan that aligned with the company's long-term business goals, resulting in a 20% increase in workforce productivity.
- Helped streamlined the recruitment process by implementing an Applicant Tracking System (ATS), reducing time-to-hire by 50% and improving candidate experience.
- Orchestrated a structured onboarding program that accelerated new hire ramp-up time by 50%, enhancing early productivity and retention.
- Designed and executed a management training curriculum that improved inventory, interpersonal, communications and technical skills.
- Facilitated over 3000 hours of professional development workshops, resulting in a 40% improvement in competency scores.
- Led a department diversity initiative "Project SEARCH" that increased the representation of underrepresented groups within the company by 5% within 1 year.
Phlebotomy/ Traveler
Sonoran Quest Laboratories
03.2021 - 07.2021
- Excelled in providing compassionate patient care across various independent outpatient (IOP) and patient service center (PSC) locations, ensuring comfort and trust during phlebotomy procedures.
- Facilitated open and empathetic dialogue with patients to establish rapport, which aided in more efficient and patient-friendly service delivery.
- Adhered to rigorous health and safety protocols in all interactions, maintaining a sterile environment and minimizing the risk of contamination or infection.
- Engaged in continuous professional development to stay abreast of the latest phlebotomy techniques and best practices, ensuring delivery of top-tier healthcare services.
Hostess /Restaurant Server
Macayo's Mexican Food
03.2019 - 03.2021
- Delivered a welcoming experience by warmly greeting customers upon entry, fostering a positive and inviting atmosphere that enhanced the dining experience.
- Utilized bilingual abilities to translate for Spanish-speaking customers, enhancing communication and ensuring clarity of menu options and services.
- Contributed to team efforts by aiding in various roles as needed, demonstrating flexibility and a strong commitment to team performance and guest satisfaction.
- Streamlined the reservation process through effective time management, accommodating guest needs while optimizing dining room flow and seating efficiency.
- Implemented an organized system for stocking supplies, contributing to smoother restaurant operations and readiness for peak dining times.
Cashier
Dickey's Barbecue Pit
07.2018 - 03.2019
- Cultivated lasting relationships with clients, leading to increased repeat business through exceptional service and personalized attention.
- Demonstrated strong communication skills by efficiently operating cash registers, handling transactions with precision, and maintaining high accuracy levels for cash, check, and credit card payments.
- Displayed a high degree of flexibility and reliability by working a variable schedule, including extra shifts, to support business needs and team availability.
- Played a key role in catering operations, from planning and coordination to execution, delivering high-quality service at a variety of events.
- Facilitated training sessions for new hires, imparting critical customer service skills and operational knowledge to enhance team performance.
- Developed and maintained educational materials for ongoing staff training, contributing to a knowledgeable and customer-focused team.
Education
Bachelor of Science - Health Administration
Brookline College - Phoenix
Phoenix, AZ08.2025
High School Diploma -
Verrado High School
Goodyear, AZ05.2019
Skills
- Exceptional Interpersonal Skills
- Effective Communication
- Coordination and Collaboration
- Time Management and Prioritization
- Leadership
- Supervisory
- Staffing
- Resource Management
- Hiring
- Coaching and development
- Customer Service
- Training and Development
- Multitasking and Organizational Abilities
- Problem-Solving and Decision Making
- Logistical Planning
- Adaptability and Flexibility
Affiliations
- Project SEARCH
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SPECIALIST - SUPPLY CHAIN - LOGISTICS
Mayo Clinic
12.2021 - Current
Phlebotomy/ Traveler
Sonoran Quest Laboratories
03.2021 - 07.2021
Hostess /Restaurant Server
Macayo's Mexican Food
03.2019 - 03.2021
Cashier
Dickey's Barbecue Pit
07.2018 - 03.2019
Bachelor of Science - Health Administration
Brookline College - Phoenix
High School Diploma -
Verrado High School
Similar Profiles
Corinne Berg, MSN, RN, PHNCorinne Berg, MSN, RN, PHN
Registered Nurse at Mayo Clinic Center for Individualized Medicine, Mayo Clinic EnterpriseRegistered Nurse at Mayo Clinic Center for Individualized Medicine, Mayo Clinic Enterprise
Sai Inesh NallamothuSai Inesh Nallamothu
Medical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of NeurologyMedical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of Neurology
Yadira MartinezYadira Martinez
Registered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient PsychiatryRegistered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient Psychiatry
Lori A. HosekLori A. Hosek
RN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo ClinicRN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo Clinic
Christi MinshallChristi Minshall
Office Manager/Self Employed at Minshall's Flooring ServicesOffice Manager/Self Employed at Minshall's Flooring Services