Summary
Overview
Work History
Education
Skills
Timeline
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Alissa Shelton

Indianapolis,IN

Summary

Proven leader and dedicated professional with a track record of enhancing safety and customer satisfaction at Home Cleaning Centers of America. Skilled in deep cleaning and customer service, adept at resolving complaints and ensuring a high-quality service delivery. Demonstrates strong work ethic and leadership, significantly improving workplace safety and client relations.

Overview

8
8
years of professional experience

Work History

Cleaning Specialist

Home Cleaning Centers of America
11.2020 - Current
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided excellent customer service, addressing client concerns promptly and professionally.
  • Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
  • Eliminated safety hazards through immediate response to spills, leaks, or other emergencies requiring swift action.

Manufacturing Technician

SMX Staffing
02.2022 - 12.2024
  • Maintained a safe work environment by enforcing safety protocols and conducting
  • Made sure that products were produced on time and are of good quality.
  • Assembled devices as they came down the line.

Tanning Consultant

Laundry and Tan Connection
04.2018 - 11.2020
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
  • Educated clients on health and safety of tanning facilities and procedures.

Manager

Rallys Fast Food Resturant
06.2018 - 07.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Lifeguard

Indy Island
10.2016 - 05.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.

Education

Core 40 High School Diploma -

Franklin Central High School
Indianapolis, IN
05.2019

Skills

  • Strong work ethic
  • Reliability and punctuality
  • Safety awareness
  • Deep cleaning expertise
  • Professional appearance
  • Leadership
  • Customer service

Timeline

Manufacturing Technician

SMX Staffing
02.2022 - 12.2024

Cleaning Specialist

Home Cleaning Centers of America
11.2020 - Current

Manager

Rallys Fast Food Resturant
06.2018 - 07.2019

Tanning Consultant

Laundry and Tan Connection
04.2018 - 11.2020

Lifeguard

Indy Island
10.2016 - 05.2018

Core 40 High School Diploma -

Franklin Central High School

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Alissa Shelton