Alissa Shrider
Dover,PA
Summary
Proven track record in enhancing operational efficiency and client satisfaction at JWT Specialized through expert documentation and meticulous attention to detail. Leveraged complex problem-solving and effective communication to streamline case management at Children Youth And Families Department, significantly improving outcomes. Skilled in document management and fostering positive team dynamics. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
Work History
Secretary's Assistant
JWT Specialized
06.2015 - Current
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation.
Case Worker Assistant
Children Youth And Families Department
01.2019 - 01.2020
- Assisted Case Workers in managing caseloads effectively by providing administrative support such as scheduling appointments and maintaining client files.
- Promoted a positive environment within the agency by actively participating in staff meetings, trainings, and other events.
- Collaborated with multidisciplinary teams to develop comprehensive case plans for clients, improving overall outcomes.
- Streamlined case management processes by implementing efficient documentation and reporting practices.
Store Manager
Athome
01.2017 - 07.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Bachelors of Human Services - Social Work
York College of Pennsylvania
York, PA05.2015
Skills
- Documentation skills
- Attention to Detail
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Data Entry
- Fast Learner
- Recordkeeping
- Document and File Management
Timeline
Case Worker Assistant
Children Youth And Families Department
01.2019 - 01.2020
Store Manager
Athome
01.2017 - 07.2018
Secretary's Assistant
JWT Specialized
06.2015 - Current
Bachelors of Human Services - Social Work
York College of Pennsylvania
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