Alissa Spies
Bryan,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Baylor Scott & White
10.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and sent referrals for outside services as well as obtain authorization for procedures done in clinic.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Medical Receptionist
CHI St. Joseph Hospital
02.2018 - 10.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
Receptionist
A Wild Hair
08.2017 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Bar Waiter
Johnny Carino's
08.2015 - 08.2017
- Maintained clean and organized bar area.
- Assisted with bartending duties during high-volume shifts.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Bachelor of Science - Health Administration
Sam Houston State University
Huntsville, TX05.2026
High School Diploma -
Bryan Collegiate High School
Bryan, TX05.2017
Associate of Arts -
Blinn College
Brenham, TX05.2017
Skills
- Indirect Patient Care
- Patient-Focused Care
- Procedure Assistance
- Medical Office Administration
- Payment Collection
- HIPAA Compliance
- Patient Scheduling
- Medical Terminology
- Patient Flow Management
- Direct Patient Care
- Patient Relations
Timeline
Medical Assistant
Baylor Scott & White
10.2020 - Current
Medical Receptionist
CHI St. Joseph Hospital
02.2018 - 10.2020
Receptionist
A Wild Hair
08.2017 - 12.2017
Bar Waiter
Johnny Carino's
08.2015 - 08.2017
Bachelor of Science - Health Administration
Sam Houston State University
High School Diploma -
Bryan Collegiate High School
Associate of Arts -
Blinn College