Alissa Taylor
Henderson,NV
Summary
High school graduate with proactive approach to education, completing senior year ahead of schedule. Demonstrates strong work ethic through consistent attendance and punctuality. Proficient in computer skills and known for exceptional interpersonal skills. Track record of academic and personal achievements, coupled with early work experience in managing personal finances. Skilled in effective communication with individuals over the phone, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Category Specific team agent
Walmart
07.2021 - 01.2024
- I work with Partner support with Walmart helping the seller's fix any of their issues. I am able to work effectively and quickly resolving issues and finding problems to fix issues for these sellers. Job consists of phone calls, emails and chats. I have in the past also helped my teammates and supervisor with any issues they did have or needed help with. I am a great team worker.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- I also was promoted within walmart to be a category specific team agent. My job duties consisted of helping the clients and our customers with keeping the Walmart products up to date and safety with Walmart's procedures.
SMB Agent
Lendio
01.2021 - 06.2021
- I have done many things for Lendio. I started off with helping people with getting their paycheck protection program application completed. To be in the fail team which has more responsibility and have over 800 cases to work at a time to help push errors or problems with people's paycheck protection program application.
- Developed tailored financing solutions based on individual client needs and business goals.
- Streamlined operational workflows, improving response times for client inquiries and applications.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction initiatives.
- Maintained a safe working environment by adhering to company policies and industry regulations while overseeing construction sites.
- Enhanced client satisfaction through timely communication, addressing concerns, and providing exceptional service.
Call center agent
Teleperformance
10.2020 - 01.2021
- I worked with banks on all issues of fraud to transferring money. To see what is wrong with their account login to loan applications.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Caregiver
Caregiver
10.2019 - 10.2020
- I was taking care of three children with doing normal caregiver duties and taking them to school and activities and getting them on time from school.
- Implemented safety procedures to ensure a secure environment for clients.
- Engaged clients in social activities to promote mental stimulation and emotional health.
- Developed strong relationships with clients, fostering trust and communication.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Tier 4 Tech Customer Support
Vivint
04.2018 - 10.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Caregiver
Caregiver
10.2015 - 10.2018
- I was taking care of three children with doing normal caregiver duties and taking them to school and activities and getting them on time from school.
- Implemented safety procedures to ensure a secure environment for clients.
- Engaged clients in social activities to promote mental stimulation and emotional health.
- Developed strong relationships with clients, fostering trust and communication.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Collections Agent
Direct Financial Solutions
06.2015 - 10.2015
- Negotiated payment plans with clients to ensure timely debt resolution.
- Managed high-volume collections calls, ensuring timely payments and reducing outstanding balances.
- Negotiated payment plans with clients, improving recovery rates and client satisfaction.
- Analyzed accounts to identify delinquency trends, informing proactive collection strategies.
Telephone Survey Agent
Agent Survey(Survey Sampling International)
03.2015 - 05.2015
- Conducted telephone surveys to gather data on customer satisfaction and product feedback.
- Analyzed survey responses to identify trends and areas for improvement in service delivery.
- Developed scripts and guidelines to enhance clarity and effectiveness of survey communications.
- Trained new agents on best practices for conducting surveys and managing respondent interactions.
- Implemented quality control measures to ensure data accuracy and integrity during survey processes.
customer care
Convergys
06.2014 - 02.2015
- I worked with customers to help get a resolution with their problem they were having with their services for comcast. Also did sales negotiation why it was a better idea to get better deals with comcast.
Cashier and Order taker
McDonalds
04.2013 - 06.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work areas to enhance customer experience.
- Assisted in training new cashiers on cash handling procedures and operational guidelines.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with team members to streamline service delivery during peak hours.
- Implemented upselling techniques, contributing to increased average transaction values.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Telephone Surveyor
Discovery Research Group
05.2013 - 01.2014
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Conducted telephone surveys to gather data for research projects and client needs.
- Analyzed survey responses to identify trends and provide actionable insights.
- Trained new team members on survey protocols and effective communication techniques.
- Developed scripts for surveys, ensuring clarity and engagement with participants.
Data Entry Lab
American Toxicology Inc.
07.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High school diploma -
01.2013
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Computer skills
Timeline
Data Entry Lab
American Toxicology Inc.
07.2024 - Current
Category Specific team agent
Walmart
07.2021 - 01.2024
SMB Agent
Lendio
01.2021 - 06.2021
Call center agent
Teleperformance
10.2020 - 01.2021
Caregiver
Caregiver
10.2019 - 10.2020
Tier 4 Tech Customer Support
Vivint
04.2018 - 10.2019
Caregiver
Caregiver
10.2015 - 10.2018
Collections Agent
Direct Financial Solutions
06.2015 - 10.2015
Telephone Survey Agent
Agent Survey(Survey Sampling International)
03.2015 - 05.2015
customer care
Convergys
06.2014 - 02.2015
Telephone Surveyor
Discovery Research Group
05.2013 - 01.2014
Cashier and Order taker
McDonalds
04.2013 - 06.2014
High school diploma -
Similar Profiles
Andrews AgyeiAndrews Agyei
Overnight Stock Team Associate at WalmartOvernight Stock Team Associate at Walmart
Maria ArnoldMaria Arnold
Certified Pharmacy Technician at WalmartCertified Pharmacy Technician at Walmart
Clochesy HeidiClochesy Heidi
Bakery Clerk at WalmartBakery Clerk at Walmart
Karen DudleyKaren Dudley
People Lead (Human Resources) at WalmartPeople Lead (Human Resources) at Walmart
Hazel TorresHazel Torres
Mortgage Loan Officer at UNIFY Financial Credit UnionMortgage Loan Officer at UNIFY Financial Credit Union