Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alissa Taylor

DeMotte,IN

Summary

High volume customer service expert with 15 Years of experience along with computer knowledge, the ability to learn quickly and adapt easily. Recently renewed education from Purdue for Pharmacy Technician, active PTCB certification and state license. Looking to get back into Pharmacy Technician position with high interest in compounding medications. 3 Years experience in a long-term care pharmacy.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Retail Store Associate/Seasonal Greenhouse Worker

Belstra Farm & Garden
05.2025 - Current
  • Managed daily greenhouse operations, including planting, watering, fertilizing, and pest control for a diverse range of plants
  • Communicated regularly with team members and the greenhouse manager regarding plant health, production, and deadheading needs
  • Assisted customers with questions, location of specific gardening needs within the greenhouse and nursery, also loading plants into vehicles
  • During down time in the greenhouse, helped within the retail store with pricing, inventory, event preparation, cleaning, and various other tasks as directed by management

Manager

Buffalo Wild Wings
04.2023 - 10.2024
  • Conducted regular inspections to uphold safe food handling and sanitation requirements as deemed necessary by both the health department and by our franchise quality service controls, providing feedback and additional training to any employee that needed help
  • Assisted with hiring process, conducting interviews for all departments and inputting new employees into our E-Verify system; creating log ins for each new employee into all systems they need access to
  • Responsible for tracking the training process for all new employees, all training updates on new menu items and any procedure changes for current employees, conducting file audits to make sure all requirements were met
  • Responsible for roughly 20-25 employees in my specific department while providing guidance and support to ensure efficiency and customer satisfaction
  • Managed daily/weekly operations such as scheduling, inventory control and ordering, cash handling, safe counts, and cash deposits
  • Resolved customer complaints/issues promptly and professionally while maintaining a positive brand image
  • Maintained high standards of quality control to ensure customer satisfaction with all food and beverage items sent out to customers

Bartender/Server

Buffalo Wild Wings
05.2015 - 04.2023
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
  • Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
  • Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
  • Managed cash transactions accurately and efficiently using point-of-sales system

Call Center Customer Service Representative

TTEC
10.2021 - 04.2022
  • Took calls remotely for Progress Auto Insurance, working as customer support to make changes to insurance policies, such as adding and removing vehicles, updating coverage, answering general questions, reviewing policies to make sure the customer has the lowest price possible, along with processing payments, refunds, and setting up autopay.
  • Secondary job

Pharmacy Technician

In Touch Pharmaceuticals
10.2012 - 05.2015
  • Ran various computer programs to fill daily prescriptions and bulk items; correctly labeling per product type and patient, to each facility and specific nurses' station all products needed to be delivered to.
  • Collaborated with pharmacists to verify prescription information, resolve and fix any discrepancies, and ensure proper dosage instructions were provided before shipments went out.
  • Maintained a clean and organized work area, including the pharmacy shelves, storage areas, and delivery station.
  • Performed routine maintenance on pharmacy equipment such as pill counters, label scanners, and automated dispensing machines.
  • Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels in all stations.
  • Performed non-sterile compounding in accordance to master formulation record.

Hostess/Server

Joe's Crab Shack
11.2006 - 10.2012
  • Hostess: Greeting and seating guests, cleaning tables, running an organized wait list with correct estimated time of being seated, helping wait staff run food. In charge of keeping the retail area organized, stocked, and handling weekly inventory.
  • Server: Greeting guests, delivering food, drinks and checks in a timely manner, proficiency with order accuracy, cleaning, time and money management. Provided excellent communication with both customers and staff members.

Education

Pharmacy Technician Training Program

Purdue University
Online
05-2025

Pharmacy Technician

In Training College
Lowell, IN
08.2012

GED -

Merrillville High School
Merrillville, IN
09.2008

Skills

  • Strong attention to detail
  • Inventory management
  • Proficient in computer applications
  • Adhere to state regulations

Certification

  • Alcohol, Allergens, and Food Protection Manager
  • Purdue University Online - Pharmacy Technician Training Program Feb 2025 – May 2025
  • PTCB Certified Pharmacy Technician August 2025 -August 2027
  • Active Indiana Pharmacy Technician License Expiration 06/30/2026

Timeline

Retail Store Associate/Seasonal Greenhouse Worker

Belstra Farm & Garden
05.2025 - Current

Manager

Buffalo Wild Wings
04.2023 - 10.2024

Call Center Customer Service Representative

TTEC
10.2021 - 04.2022

Bartender/Server

Buffalo Wild Wings
05.2015 - 04.2023

Pharmacy Technician

In Touch Pharmaceuticals
10.2012 - 05.2015

Hostess/Server

Joe's Crab Shack
11.2006 - 10.2012

Pharmacy Technician

In Training College

Pharmacy Technician Training Program

Purdue University

GED -

Merrillville High School

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