Alissa Vega
LAS VEGAS,NV
Summary
Dedicated crisis specialist supporting individuals in high-stress and emergency situations. Ability to remain calm under pressure, provide emotional support while de-escalating tense situations. Excellent multitasking, organizational and conflict resolution skills. Manages both telephone and text support communications. My passion to assist others in crisis and dedication to mental health can be utilized by evaluating needs, providing support, and implementing crisis intervention strategies.
Overview
12
12
years of professional experience
Work History
Crisis Intervention Support Specialist
Crisis Support Services of Nevada
, NV
07.2023 - 10.2023
- Answers Crisis Center lines and text messages, using the principles of active listening and de-escalation to assess issues such as high-lethality suicidal callers, sexual assault, child abuse reports, elder abuse reports, substance abuse, information and referral resources and a variety of other issues.
- Utilize critical thinking and strategic questioning skills to assess and appropriately respond to contacts.
- Consistently and accurately collect and record required caller information into database system.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Respond with compassion and awareness to people of various diverse backgrounds identities.
- Helped callers and texters by providing individualized and caring support.
- Support each contact by improving coping techniques.
- Developed and optimized treatment plans to help contacts.
- Modified safety plans to support contacts.
- Utilize resilience strategies to deal with stressful situations, and to navigate contact crisis situations.
- Helped contacts deal with substance abuse, mental illness and other concerns by delivering personalized support.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Assessed risk to contact, loved ones or general public through established evaluation procedures.
- Worked successfully with diverse group of coworkers to accomplish goals.
Unit Clerk
UMC Hospital
02.2022 - 08.2023
- Prepares and compiles records of patients for treatment in a clinic or admission into an in-patient facility, ensuring that all policies and procedures are observed. Maintains and updates patient's medical records and enter patient information into computer.
- Knowledge of: Specialized knowledge of area of assignment; hospital and departmental policies and procedures; laws, rules and regulations governing area of assignment; terminology used in area of assignment; department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.
- Skill in: Filling out claims, forms and applications according to laws and guidelines in area of assignment; preparing technical and statistical reports; performing technical, specialized, complex and difficult office support work; using initiative and judgement within established procedural guidelines; setting priorities and meeting critical deadlines; preparing presentation materials for program or service offered; developing interpersonal relations with a variety of people; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.
Hospital Unit Coordinator/CNA
Southern Hills Hospital
10.2014 - 02.2022
- Working as a HUC: Provides clerical and administrative services, strong telephone etiquette with attention to patient focus and empathy, maintaining patient charts, ability to prioritize multiple tasks efficiently, maintain unit operations by following guidelines, policies and procedures.
- Working as CNA: Taking patients vitals, helping patients to bathroom, giving patients baths, changing liens, updating daily white boards with nursing assignments, answering patients questions, measuring patients intake and out take, daily weights, charting patients ADL's and providing quality care.
Front Desk Sales Associate
Bodyheat Tanning
09.2011 - 10.2014
- Front desk, answering phones, selling memberships, providing excellent customer service, educating customers about tanning beds, ensuring that all company and legal requirements are met, maintaining a clean and organized salon, cash handling and daily administrative paperwork.
Education
Associate of Arts -
College of Southern Nevada
Las Vegas, NV05.2023
Some College (No Degree) -
University of Nevada - Las Vegas
Las Vegas, NVSkills
- Critical Thinking
- Computer Proficiency
- Call Center Operations
- Adaptive Team Player
- Active Listening
- Inbound and Outbound Calling
- Customer Relations
- De-Escalation Techniques
- Organization
- Documentation
- Building Rapport
- Problem-Solving Abilities
- High-Energy Attitude
- Administrative Support
Languages
English Native
Timeline
Crisis Intervention Support Specialist
Crisis Support Services of Nevada
07.2023 - 10.2023
Unit Clerk
UMC Hospital
02.2022 - 08.2023
Hospital Unit Coordinator/CNA
Southern Hills Hospital
10.2014 - 02.2022
Front Desk Sales Associate
Bodyheat Tanning
09.2011 - 10.2014
Associate of Arts -
College of Southern Nevada
Some College (No Degree) -
University of Nevada - Las Vegas
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