Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alissa Wagoner

Mesquite,TX

Summary

Dynamic Services Pro Advisor at Conduent Business Systems, LLC, with expertise in training facilitation and customer relationship management. Demonstrated success in improving service delivery through strong communication and problem-solving skills. Experienced in mentoring new hires and implementing process enhancements that promote operational efficiency.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Services Pro Advisor

Conduent Business Systems, LLC.
Cupertino, USA
04.2018 - 04.2025
  • Delivered training sessions on education and career planning topics to enhance staff expertise.
  • Provided technical assistance for smart devices, billing, account services, and product sales.
  • Mentored new hires and conducted comprehensive onboarding training programs.
  • Collaborated with cross-functional teams to create effective business solutions.
  • Analyzed client feedback to recommend process improvements and enhance service delivery.
  • Evaluated student performance, behavior, and social development through systematic observation.
  • Advised clients on best practices to improve operational efficiency and service quality.
  • Facilitated training sessions to boost staff knowledge and skills.

Home Health Aide

Self-employed
Mesquite, USA
08.2012 - 04.2018
  • Provided personal care and assistance with daily living activities for clients.
  • Monitored health status, reporting changes to families and healthcare providers.
  • Administered medications while maintaining accurate medication records.
  • Assisted clients with mobility and transportation to appointments or activities.
  • Developed positive relationships with clients and families to enhance care experience.
  • Implemented safety protocols, ensuring a secure environment for all clients.
  • Instructed clients on rehabilitation exercises as directed by healthcare professionals.
  • Maintained clean living environments, improving client safety and well-being.

Licensed Insurance Agent

Government Employees Insurance Co.
Addison, USA
08.1996 - 07.2012
  • Inbound call center customer service agent.
  • Maintained Texas issued insurance license by meeting all continuing education requirements.
  • Assisted customers by counseling and advising them in making sure they were satisfied with the protection selected on their policy.
  • Maintained FBI clearance status.
  • Created department designed to retain current customers and reach out to customers that were late with payments or had past due amounts owed.
  • Provided clients with detailed information on insurance products and options.
  • Assisted customers in completing policy applications and ensuring accuracy.
  • Reviewed policy documents for compliance with regulations and company standards.
  • Developed strong relationships with clients through effective communication and service.
  • Collaborated with team members to resolve client inquiries and issues efficiently.
  • Monitored industry trends to stay informed about changes in insurance policies.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Provided assistance with billing inquiries, payment processing, and customer service issues.
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.
  • Maintained accurate records of client information including contact details and policy changes.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Identified opportunities for cross-selling additional policies or services to existing customers.
  • Provided guidance and support to less experienced agents during onboarding process.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Upsold products to policyholders and potential new clients.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Achieved repeat business and referrals through personalized services.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.

Education

Some College (No Degree) -

Dallas College
Dallas, TX

High School Diploma -

Garland High School
Garland, TX

Skills

  • Customer service excellence
  • Client advisory
  • Technical assistance
  • Training facilitation
  • Compliance review
  • Customer relationship management
  • Cross-functional collaboration
  • Effective communication
  • Team building
  • Problem solving
  • Mentorship development
  • Performance evaluation
  • Active listening
  • Emotional intelligence
  • Critical thinking
  • Training and development
  • Conflict resolution
  • Collections management
  • Curriculum requirements
  • Performance analysis
  • Relationship building
  • Public speaking and presentations
  • Persuasion techniques
  • Time management
  • Solution-oriented approach
  • Industry knowledge and product expertise

Certification

  • General Lines Agent License foredate of Texas

References

References available upon request.

Timeline

Services Pro Advisor

Conduent Business Systems, LLC.
04.2018 - 04.2025

Home Health Aide

Self-employed
08.2012 - 04.2018

Licensed Insurance Agent

Government Employees Insurance Co.
08.1996 - 07.2012

Some College (No Degree) -

Dallas College

High School Diploma -

Garland High School

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