Hi, I’m
Alissa Wallington
Victoria,Texas
Summary
To secure a challenging position as a Manager in a dynamic organization where I can use my skills and experience to drive business growth and success
Over six years of experience as a leader and manager in the food service and hospitality industries. Expertise in providing clear direction and guidance to teams, encouraging them to excel in their roles. Successfully trained and developed over 30 individuals in various positions. Skilled in conducting interviews and identifying suitable job placements. Collaborative team player with excellent problem-solving and decision-making skills. Strong experience in management has honed these skills. Looking forward to leveraging my extensive experience and expertise as a General Manager to contribute to the success of an organization.
Overview
6
years of professional experience
1
Certification
Work History
Burger KingVictoria, TX
Manager
03.2024 - 05.2024
Job overview
- Oversaw daily operations of the establishment
- Managed a team and ensured compliance with health and food safety standards
- Responsible for inventory management and cash register reconciliation
- Optimized efficiency of employees to consistently deliver exceptional customer service
- Effectively managed team's performance and addressed challenges quickly.
Penmen ServicesBenjamin, TX
Customer Service Specialist
04.2023 - 11.2023
Job overview
- Managed cash, food preparation, and store closing on a daily basis
- Maintained positive interactions with over 100 customers daily
- Improved the food prep system and implemented changes that increased productivity by 20%
- Committed to high standards and professionalism
- Developed proficient skills in managing cash and maintaining a clean and organized store
- Proactive team member with years of experience
- Confident in skills and experience as a valuable addition to any team
- Committed to excellence and eager to drive success and growth within an organization.
Sonic Drive-InSan Antonio, TX
Manager
08.2018 - 12.2020
Job overview
- Managed all operations of the store as Store Manager, ensuring seamless and efficient functioning
- Adapted to high-pressure situations and managed all extra distribution processes throughout the day
- Led by example, demonstrating exemplary professionalism and leadership skills
- Contributed significantly to the overall performance of the store, resulting in excellent customer satisfaction and increased revenue.
Education
Colorado Technical University
BA Business Management
University Overview
GPA: 3.97
Skills
- Customer Service
- Conflict Resolution
- Inventory Management
- Leadership
- Culinary Management
- Time Management
- Attention to Detail
- Point of Sale
- Operations Management
- Quality Control
- Risk Management
- Team Motivation
- Recruiting
- Employee Training
- Sales & Marketing
- Change Management
- Strategic Planning
- Cross-Functional Teamwork
- Team Leadership
- Staff Management
- Complex Problem-Solving
- Key Performance Indicators
- Project Management
Certification
Food Handlers Certificate, http://www.Foodhandlerclasses.com, TX-840090, 04/27/2026
References
- Noe Escamilla, (210) 371-2630, Previous employer, VP of Operations for Burger King in San Antonio, TX
- Anna Shaw, (940) 207-1646, Previous Employer, General Manager for Ranchland in Benjamin, TX
- Alex Saucedo, (940) 207-9078, Previous Employer, Owner of A&J Handyman Services in Knox City, TX
Timeline
Manager
Burger King
03.2024 - 05.2024
Customer Service Specialist
Penmen Services
04.2023 - 11.2023
Manager
Sonic Drive-In
08.2018 - 12.2020
Colorado Technical University
BA Business Management