Alissa Gonzlez-Rivera

Accomplished the opening of Motto by Hilton Times Square, adept in enhancing guest satisfaction through exceptional customer service and problem-solving skills. Fluent in English and Spanish, effectively managed reservations and resolved complaints, boosting guest experience. Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.