ALISSA L HANSEN
Maternal Support Specialist
Kansas City,MO
Summary
Focused IT professional skilled in EMR implementation, Tier 1 hardware/software support and data entry. Accomplished in providing unsurpassed support to demanding customers. Offering 10+ years of experience in related roles, as well as passion for providing physical/emotional support to pregnant birthers as a Maternal Support Practitioner.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
IT Service Coordinator
Complete Technology Services
Kansas City, MO
06.2019 - 11.2019
- Audited all incoming hardware/software requests for the Company.
- Directed communication with IT Technicians through daily support schedule updates.
- Organized issue escalation and service personnel schedules to ensure support coverage.
- Participated in internal training for new IT Technician hires.
- Upheld client satisfaction by designing accurate and detailed timelines for IT support services and alerting clients of changes.
IT Specialist
Dine Brands Global Inc
Kansas City, MO
06.2016 - 03.2019
- Implemented Tier 1 technical support for over 3,000 IHOP and Applebee’s restaurants.
- Improved incident documentation through web based ticketing system.
- Assisted IT Specialist new hires in expanding Proprietary restaurant software.
- Executed various techniques, including ITSM and Remote Service Desk to maintain servers and systems, keeping networks fully operational during peak periods.
Medication Process Consultant
Cerner Corporation
Kansas City, MO
08.2011 - 12.2015
- Facilitated client system Implementation events in a coordinated manner (per process).
- Oversaw the system configuration/validation software and hardware that it affirms requirements per client EMR design.
- Headed data audits to identify actions for improving client outcomes (e.g. Quality, safety, cost, and experience)
- Established project schedules and monitored tasks to meet milestones during each phase.
Computer Tape Librarian (Contractor)
Northwestern Mutual Insurance
Franklin, WI
05.2010 - 08.2011
- Systematized computer cartridges.
- Managed data center security center access for the location branch.
- Governed detailed Information Systems audit reports.
- Enhanced documentation in Data Center Task Management.
- Monitored and updated back-end data by inter-communicating between TSO and external storage system.
Education
Bachelor of Arts - Computer Science/ Mathematics
01.2006 - 05.2010
Skills
Cerner Millennium / Elstar Database Tools (front/back end)
undefinedTimeline
IT Service Coordinator - Complete Technology Services
06.2019 - 11.2019
IT Specialist - Dine Brands Global Inc
06.2016 - 03.2019
Medication Process Consultant - Cerner Corporation
08.2011 - 12.2015
Computer Tape Librarian (Contractor) - Northwestern Mutual Insurance
05.2010 - 08.2011
Cardinal Stritch University - Bachelor of Arts, Computer Science/ Mathematics
01.2006 - 05.2010
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