Alissandra Mars
Miami ,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Home Service Expereince Manager
Best Buy
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Drives a positive customer experience by building relationships and providing solutions to their needs.
- Conduct regular reviews with Agents to develop them and close performance gaps.
- Develops area and individual action plans to overcome performance gaps.
- Conducts performance appraisals and makes pay recommendations.
- Ensure safety procedures are communicated proactively and followed by Agents.
- Creates consistency in service execution, ultimately protecting and growing the brand.
- Provides teachable point of view for new processes, procedures, business segments, and areas of focus.
- Develop and maintain pertinent partnerships to drive business results and improve the client experience.
- Controls costs and delivers productivity goals by analyzing business trends on a daily, weekly, monthly basis,
- Ensures necessary licenses and permits are obtained to properly fulfill work without risk of disruption to business.
- Validates inventory management processes are followed to minimize shrink and ensure proper levels of inventory
Speciality Sales Manager
Best Buy
06.2012 - 10.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Front Office Manager
Loews Miami Beach Hotel
Miami Beach, FL
01.2003 - 05.2011
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Bachelor of Arts - Finance
Florida International University
Miami, FLSkills
- Retail Sales Customer Service
- Customer Relations
- Report Preparation
- Senior Leadership Support
- Staff Training
- Sales Expertise
- Microsoft Skillset
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Home Service Expereince Manager
Best Buy
10.2021 - Current
Speciality Sales Manager
Best Buy
06.2012 - 10.2021
Front Office Manager
Loews Miami Beach Hotel
01.2003 - 05.2011
Bachelor of Arts - Finance
Florida International University