Alissandra Mars
Miami,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
District Home Experience Manager
Best Buy
11.2021 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Motivated team members through recognition programs focused on rewarding high performers.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
Specialty Store Manager
Best Buy
06.2012 - 11.2021
- Collaborated with product development teams to provide valuable input on consumer preferences and industry trends.
- Maximized profitability by effectively negotiating contracts with suppliers and vendors.
- Boosted sales performance by implementing strategic marketing plans and conducting regular staff training sessions.
- Organized highly effective promotional events that generated significant interest in our products among prospective customers.
Territory Sales Manager
Blackberry
05.2010 - 06.2012
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
Front Office Manager
Loews Miami Beach Hotel
05.2003 - 05.2010
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
Bachelor of Arts - Financial Services Marketing Operations
Florida International University
Miami, FL05.2004
Skills
- CRM software proficiency
- Customer Journey Mapping
- Customer experience strategy
- Cross-Functional Teamwork
- Customer experience management
- Content Strategy
- Customer Service
- Sales and Upselling
- Sales expertise
- Work Prioritization
- Customer Relations
- Relationship Building
Languages
Spanish
Native or Bilingual
French
Professional Working
Timeline
District Home Experience Manager
Best Buy
11.2021 - Current
Specialty Store Manager
Best Buy
06.2012 - 11.2021
Territory Sales Manager
Blackberry
05.2010 - 06.2012
Front Office Manager
Loews Miami Beach Hotel
05.2003 - 05.2010
Bachelor of Arts - Financial Services Marketing Operations
Florida International University