ALISSE LESLIE
Orlando,FL
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
8
8
years of professional experience
Work History
Sr. Client Manger
4 Corner Resources
2018.12 - Current
- Served as a liaison between multiple Fortune 500 and enterprise level clients within a broad range of industries including Executive, Finance, Marketing, IT, Healthcare, Human Resources, and Hospitality industries
- Ability to meet/exceed goals and build relationships and teams, customer service, communication, negotiation skills
- Successfully managed and led a team of recruiters which includes daily mentoring, coaching, on-going training, and strategic planning to hit metrics and goals each month; subs to interview and interview to hire ratios
- Responsible for attending 10 + meetings a week, closing 5 + positions weekly and hitting Q1 through Q4 goals and metrics
- Maintain consistent, scheduled, and structured communication with clients
- Create Boolean search stings for recruiters and help source though LinkedIn, Monster, Career Builder and Bullhorn/Job Diva
- Coordinate phone interviews and face to face interviews with clients
- Manage offer process/onboard
- Negotiate contract terms with new clients and obtain signatures
- Develop close relationships with clients’ HR teams, senior managers, and other key stakeholders
- Obtain and review account information, including reviewing of contracts
- Responsible for addressing client concerns
- Set sales and revenue targets and work diligently to meet them
- Inspire repeat business from clients and new sales prospects
- Monitor and measure client satisfaction.
Senior Technical Recruiter
4 Corner Resources
2015.11 - 2018.12
- High volume full cycle recruiting for Information Technology, Marketing, Finance, Administrative
- Customer Service, Healthcare -related positions paying rates ranging from $10.00-$150,000+
- Highest producing recruiter from October 2016 to December 2018 throughout entire company
- Sourcing with Boolean search strings through JobDiva, BullHorn, Career Builder, Indeed, and Monster and LinkedIn
- Candidate sourcing, pre-qualifying screening, and interviewing, hiring decisions, extending job offers, on-boarding and credentialing, compliance, career fairs, and job postings
- Working with managers at over 100 clients to identify what they are looking for in each position
- Kept our candidate pipeline full by recruiting, submitting, placing, reactivating and retaining great IT candidates
- Promoting job opportunities by leveraging Bullhorn, LinkedIn Recruiter and Internet job ads and postings, job fairs, referral programs and other recruiting tools to attract excellent candidates on a continual basis
- Continually interview and evaluate applicants—on-site and/or via phone and web
- Actively market top candidates to account managers so they can, in turn, market them to client companies to increase our engagement ratio
- Support the team as needed with job order entries and updates in the database, as well as client phone and in-person contact
- Maintain accurate and timely records in our company database to ensure we are ready to jump on fulfillment of every qualified job order
- Manage both full-time and contract employment negotiations in a way that addresses client needs, maintains strong consultant relations and meets target gross margins
- Ensure all agreements and contracts are consistently executed and fully utilized
- Complete thorough reference checks for each submittal, capitalizing on every opportunity for lead generation
- Ensure both clients and consultants are happy during engagements by providing the appropriate supervision to consultants
- Actively leverage a network/user group base to promote 4 Corner Resources brand, gain market share and enhance our reputation
- Meet or exceed targeted goals, while accurately and regularly reporting on the key results and activities that contribute to those goals.
Education
Bachelor of Arts - Interdisciplinary Studies -
University of Central Florida
12.2012
Skills
- Team leadership
- Lead Prospecting
- Trend Forecasting
- Client Relationship Management
- Vendor Relations
- Sales Development
- Account Management
- Business Development
Timeline
Sr. Client Manger
4 Corner Resources
2018.12 - Current
Senior Technical Recruiter
4 Corner Resources
2015.11 - 2018.12
Bachelor of Arts - Interdisciplinary Studies -
University of Central Florida
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