Alissia Austin
Jacksonville
Summary
Dynamic Lead Case Manager and former Restaurant Owner with a proven track record at AHP Home Healthcare. Excelled in developing individualized care plans and boosting client access to resources, showcasing strong case documentation and client advocacy skills. Achieved significant improvements in service delivery and customer satisfaction, leveraging expertise in marketing and promotion.
Overview
19
19
years of professional experience
Work History
Lead Case Manager
AHP Home Healthcare
02.2018 - 01.2025
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Participated in community events to promote services and engage with public.
- Implemented strategies to increase public awareness of social and community service programs.
- Established and maintained relationships with key stakeholders.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Analyzed trends and data to inform decision-making and program development.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Restaurant Owner
Austins Soulfood Restaurant
06.2006 - 01.2018
- Supervised daily activities of restaurant and thirty employees.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Recruited, hired, and trained talented staff to fill vacancies.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Planned and executed strategies to increase customer loyalty and retention.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Maintained positive relationships with local community and government officials.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
High School Diploma -
William M. Raines Highschool
Jacksonville, FL05-2004
Skills
- Marketing and promotion
- Service delivery
- Case assessment
- Compliance monitoring
- Progress monitoring
- Client advocacy
- Case documentation
- Progress evaluations understanding
- Intervention plans
- Case management tracking
- Documentation and reporting
- Data entry and analysis
Timeline
Lead Case Manager
AHP Home Healthcare
02.2018 - 01.2025
Restaurant Owner
Austins Soulfood Restaurant
06.2006 - 01.2018
High School Diploma -
William M. Raines Highschool
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