Alissia Harrell

• Ensured timely movement of cargo from pickup through vessel loading by obtaining and reviewing all necessary documentation from customers and freight forwarders.
• Verified compliance of export documents with U.S. Customs and other governmental regulations.
• Entered and maintained accurate shipment and customer data in TLink system; updated job, partner, and consolidation details.
• Scanned and processed documents to meet critical cut-off deadlines; actively monitored workplans to ensure timely execution.
• Identified and requested all required export documentation; followed up with customers and freight forwarders on missing or incorrect paperwork.
• Reviewed and submitted Electronic Export Information (EEIs) to the U.S. Census Bureau.
• Coordinated with dispatch and control centers to arrange container pickups and address logistical needs.
• Monitored CTL/CTS status changes and liaised with the Control Center to ensure smooth job progression.
• Educated customers on available services including national pickup, intermodal solutions, and insurance options; provided terms and rate quotes for prepaid shipments.
• Managed cargo consolidations per customer agreements and guidelines.
• Assisted with rebooking of rolled cargo and monitored freight payments; issued invoices and followed up via phone as needed.
• Applied freight charge payments to enable carrier release and collaborated with port teams regarding cargo tracking and status inquiries.
• Performed various additional duties as assigned, contributing to the overall efficiency and effectiveness of export operations.

• Supported Social Services and Admissions departments throughout the pre-admission, admission, and discharge processes to ensure smooth transitions for residents and patients.
• Served as backup to the Director of Admissions, providing leadership and continuity of care in their absence.
• Collaborated with social services staff to ensure residents' psychosocial needs were identified and addressed.
• Assisted in developing individualized care plans and conducting psychosocial assessments.
• Coordinated care plan meetings with families to review resident goals, needs, and progress.
• Managed room changes and roommate assignments, including timely notifications and documentation.
• Conducted facility tours for prospective residents and families, providing information and support during the decision-making process.
• Ensured timely ordering of specialized equipment; reviewed contracts to verify prior authorization requirements from payers.
• Maintained accurate documentation and records in compliance with company policies, as well as state and federal regulations.

• Supported the TMS (Talent Management System) Administrator by preparing training histories, assisting staff with training access, generating compliance reports, and communicating training deficiencies to staff.
• Entered external learning records in collaboration with Social Work Service Administration.
• Initiated requests for ancillary services through VistA and CPRS systems, ensuring accurate and timely data entry for patient care coordination.
• Responded to telephone and in-person inquiries regarding administrative matters and monitored progress on internal deadlines across the Service.
• Maintained departmental administrative files, including regulatory updates, official publications, and document revisions in alignment with VA guidelines.
• Updated personnel folders with required documentation, such as competencies, functional statements, and performance appraisals, ensuring readiness for annual audits.
• Reviewed technical and classified documents for accuracy, policy compliance, and formatting prior to submission.
• Communicated new and updated policies to section chiefs and appropriate personnel within the Social Work Service.
• Prepared a variety of written materials—letters, memoranda, policies, reports—at the direction of section chiefs for Continuity of Care and Mental Health.
• Tracked and submitted required reports promptly, maintaining records of pending items and follow-ups to ensure timely response.
• Managed electronic tracking systems, suspense logs, and administrative databases for areas under oversight.
• Demonstrated advanced computer literacy and utilized multiple administrative software tools to support daily operations.
• Assisted the Administrative Officer in coordinating Social Work Service projects related to Continuity of Care and Mental Health.
• Prepared Space Modification Requests, coordinated acquisitions of equipment and furnishings, and ensured proper submission and documentation with relevant stakeholders, including AFGE.
• Processed key requests and electronic work orders, collaborating with Engineering and Biomedical Engineering, while maintaining comprehensive records.
• Provided backup administrative support for the Service Secretary and Administrative Officer(s), ensuring database accuracy regarding staff information, licensing, credentialing, and certifications.

• Applied advanced knowledge of VA policies, procedures, and interdisciplinary care coordination to support care in the community operations, directly impacting patient flow and administrative support functions (e.g., appointment scheduling, outside referrals, follow-up care, overbooking, and provider availability).
• Collaborated extensively with a multidisciplinary healthcare team—including physicians, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff—to ensure continuity and quality of patient care and to support team-based goals.
• Assisted staff with entering and managing travel requests in the LEAF system, including uploading relevant supporting documentation to ensure timely processing and compliance.
• Monitored and adjusted clinic setup to align with changing provider and patient needs, ensuring optimal functionality of clinical operations.
• Participated in operational problem-solving discussions during team meetings and independently followed up on administrative actions to implement improvements.
• Contributed to daily team huddles by sharing pertinent updates, collaborating with medical staff to ensure seamless coordination and delivery of patient care.
• Reviewed clinic schedules and patient records to verify patient eligibility and "vested" status, ensuring appropriate assignment and follow-up.
• Educated providers on patients receiving care across multiple VA facilities or through community providers, and ensured such cases were properly documented and coordinated.
• Maintained effective communication with patients, providers, interdisciplinary care teams, VA medical centers, and external agencies to facilitate coordinated care and resolve service-related issues.
• Developed and maintained tracking systems for follow-up care (e.g., consults, diagnostic tests), ensuring timely and accurate follow-through.
• Analyzed clinic utilization using available reporting tools to support team decision-making and enhance operational efficiency.
• Ensured adherence to VA standards and actively supported efforts to improve the patient experience across all points of care.

• Coordinated patient scheduling for various project-based assignments, ensuring timely appointments for annual physicals, follow-ups, and other medically necessary visits.
• Supported healthcare practices in improving patient visit performance metrics through proactive outreach and appointment setting.
• Maintained regular communication with office staff and delivered performance and workflow reports to internal teams and external representatives as requested.
• Utilized proprietary software systems to track patient outreach and engagement, ensuring beneficiaries received appropriate and timely care.
• Built strong relationships with patients, caregivers, physicians, and providers, delivering high-quality customer service and fostering trust.
• Applied communication strategies and toolsets to enhance accuracy, efficiency, and engagement in interactions with patients, staff, and cross-functional teams.
• Collected and submitted essential documentation for quality assurance, reporting, and compliance purposes.
• Gathered and analyzed office and patient care data to support performance tracking and eligibility verification processes.
• Ensured integrity of reporting systems and accurately maintained patient logs and records within internal databases.
• Conducted intake interviews to gather client information and completed required documentation to support care coordination.
• Managed electronic scheduling and maintained calendars for multiple staff members, ensuring timely coordination of appointments.
• Provided office management support, including ordering supplies, tracking inventory, and coordinating facility maintenance requests.

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• Demonstrated strong conflict resolution skills by effectively analyzing and resolving complex customer issues, diffusing escalated situations through ownership and proactive problem-solving.
• Operated independently by adhering to established guidelines, consistently delivering high-quality service with minimal supervision.
• Managed high volumes of incoming calls to process orders, respond to product inquiries, address program questions, and resolve complaints efficiently.
• Identified and troubleshot customer challenges, ensuring thorough follow-up to guarantee customer satisfaction and retention.
• Completed comprehensive after-call support duties, including order processing, documentation, call disposition, and interdepartmental coordination.
• Contributed to team success by adapting to flexible work schedules, incorporating feedback, actively participating in team initiatives, and maintaining strong relationships with customers and colleagues.
• Proficiently utilized multiple systems such as order processing platforms, data management tools, reporting software, online ordering portals, telephone, and email communication channels.
• Applied company policies accurately while fostering positive customer experiences and promoting brand loyalty.