Alissia Norwood
Grand Prairie,TX
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
9
9
years of professional experience
Work History
Production Worker
KDC/One
07.2022 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Participated in regular meetings with team members to discuss production updates.
- Assembled and tested various products to meet production requirements and quality control standards.
- Adjusted machines to increase productivity for runs.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated with other departments to optimize production workflows.
- Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
CNA II
Wake Med Hospital
04.2015 - 04.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
Customer Service Representative
Overhead Door Co.
03.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Knightdale High School
Knightdale, NCNo Degree - Nursing
Wake Technical Community College
Raleigh, NCNo Degree - Nursing
East Carolina University
Greenville, NCSkills
- Equipment Operation
- Safety Management
- Equipment Troubleshooting
- Defect Monitoring
- Product Packing
- Product Assembly
- Product Packaging
Timeline
Production Worker
KDC/One
07.2022 - Current
Customer Service Representative
Overhead Door Co.
03.2022 - 07.2022
CNA II
Wake Med Hospital
04.2015 - 04.2023
High School Diploma -
Knightdale High School
No Degree - Nursing
Wake Technical Community College
No Degree - Nursing
East Carolina University