Alisson Gomes Boscato

Winter garden,FL

Summary

Personable and dedicated professional with quick learning skills, Solid team player with upbeat, positive attitude and multitasking capabilities to deliver results in a timely manner to clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

Work History

Administrative Assistant

DOBSKI & ASSOCIATES, INC

, Kansas

03.2023 - Current

Analyzed market trends to identify opportunities for business growth and expansion.
Collaborated with cross-functional teams to align marketing strategies with business objectives.
Conducted competitor analysis to assess positioning and inform marketing strategies.
Managed filing systems and maintained organized electronic records.
Assisted in preparing reports and presentations for staff meetings.
Conducted research to support project initiatives and departmental needs.
Answered questions from customers regarding products and services offered by the company.
Processed invoices for payment using accounting software applications.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

TECHNICAL SUPPORT SPECIALIST

Rossi Software Solutions

Caxias Do Sul, Brazil, Brazil

05.2018 - 01.2023

Precisely input information into our databases while upholding the reliability and precision of the data, maintaining exceptional precision and a heightened focus on intricate details, also validate data for correctness and periodically generate and sustain spreadsheets for monitoring data, consistently review and revise database details
Provided technical support, issue resolution to customers multichannel via phone, videoconference, email, and chat
Proficient in computer operations, encompassing advanced expertise in Microsoft Office, Google Suite, CRM, ERP, Icoms, Zendesk, Intercom, Salesforce, Avaya, CT Suite, Remote Desktops
Manage technical challenges spanning products including DataHub. Proficiently resolve complex issues through deep technical expertise and advanced problem-solving capabilities.
Fluent in English and Portuguese
Engaged in fostering sales expansion with a specific focus on enhancing SAAS (Software as a Service) presence
Manage tickets and escalations originating from areas of support within the scope of the company.
Actively participate in training sessions and seminars, staying up-to date
Strong sense of independent work ethic is crucial, ability to stay organized, pay attention to details, and effectively manage a workload of several accounts simultaneously
Collaborative teamwork and self-directed tasks, requiring minimal oversight Positive team player with enthusiasm, passion, and a strong commitment to achieving goals
Adeptness at resolving challenges and effectively communicating with internal teams to address client concerns.
Identified potential areas for improvement in existing products or services.
Utilized remote access tools to connect remotely with customers' systems when necessary.

BUSINESS OPERATIONS ANALYST

Eagle Import-Export Industria de Bebidas

, Brazil

01.2016 - 03.2018

Developed and implemented a streamlined purchasing process, resulting in a 20% reduction in procurement costs and a 15% increase in supply chain efficiency
Developed and implemented streamlined processes for purchasing and inventory management, resulting in a reduction in supply chain costs
Developed and led training programs for staff on new Payroll and Accounting procedures, improving accuracy rates and improving time efficiency
Streamlined account management processes, reducing average response time to customer inquiries by 20%
Collaborated with the product development team to launch new features based on market research, leading to a 30% increase in product usage and a growth in revenue.

Education

Bachelor's Degree - Information Technology

Universidade Do Vale Do Rio Dos Sinos

Brazil

01-2028

Bachelors Degree in Design - Design And Product Design

Universidade Do Vale Do Rio Dos Sinos (Unisinos)