Alisson Grande
San Mateo,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Shift Lead/ Bartender/ Server
Lazy Dog Restaurant & Bar
Foster City, CA
08.2023 - Current
- Resolved customer inquiries and ensured high service quality standards were met.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Assisted in the training of new employees.
- Provided guidance and support to other team members as needed.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies, or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
The Cheesecake Factory
San Mateo, CA
08.2022 - 12.2023
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
Server/Food Runner
Palette Tea Garden
San Mateo, CA
08.2021 - 11.2023
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed complaints to kitchen staff and served replacement items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Cashier/ Take-Out
Wingstop
South San Francisco, CA
06.2020 - 08.2021
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
Education
High School Diploma -
Capuchino High School
San Bruno, CA05-2021
Skills
- Positive attitude
- Guest engagement
- Staff training
- Complaint resolution
- Guest relations
- Team leadership
- Exceptional customer service
- Optimistic and professional
References
References available upon request.
Timeline
Shift Lead/ Bartender/ Server
Lazy Dog Restaurant & Bar
08.2023 - Current
Server
The Cheesecake Factory
08.2022 - 12.2023
Server/Food Runner
Palette Tea Garden
08.2021 - 11.2023
Cashier/ Take-Out
Wingstop
06.2020 - 08.2021
High School Diploma -
Capuchino High School