ALISSON GUACHICHULLCA
Woodhaven,NY
Summary
Detail-oriented Administrative Professional with experience in supporting tax preparation, managing client appointments, and processing documents. Proven ability to communicate effectively in high-volume environments, addressing customer inquiries and resolving issues. Bilingual in English and Spanish, currently pursuing a Bachelor's degree in Cybersecurity at Baruch College.
Overview
2
2
Languages
5
5
years of professional experience
Work History
RECEPTIONIST ADMINISTRATOR / TAX ASSISTANT
Omega Tax Services
Woodhaven, NY
09.2023 - Current
- Oversaw front-desk operations, greeting clients, scheduling appointments, and efficiently managing incoming calls and inquiries.
- Communicated with clients regarding paperwork, appointments, and questions while maintaining a professional and service-focused experience.
- Helped organize and adjust the accountant's schedule based on client needs and daily priorities.
- Supported the accountant during personal tax preparation by entering client-provided financial information and tax-document figures into the tax software.
- Collected, organized, and reviewed client paperwork for completeness and prepared documents for the accountant's review.
- Coordinated accountant's schedule by prioritizing client needs and daily tasks for optimal workflow.
- Maintained confidentiality when handling client financial and tax information.
- Facilitated training for new administrative staff on office procedures, customer service, and front-desk responsibilities.
- Processed administrative documents, correspondence, and records with strong attention to detail.
- Scheduled appointments, meetings, and room bookings while maintaining accurate calendars.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
CATERING SERVER
Surf Club on the Sound
New Rochelle, NY
08.2021 - Current
- Deliver professional, personalized customer service at weddings, private parties, and large events serving 300+ guests.
- Managed multiple guest requests simultaneously, ensuring a calm, friendly, and professional service experience.
- Coordinated with guests, kitchen staff, and coworkers to swiftly resolve needs and maintain event organization.
- Trained new team members on service standards and operational procedures to enhance overall team performance.
- Served plated meals and passed hors d’oeuvres with timely, polished guest service.
- Assisted event captains with service flow, maintaining smooth timing between courses and courses.
BARISTA & FOOD PREPARER
Manhasset Bagels
Manhasset, NY
07.2023 - 09.2023
- Delivered friendly, efficient customer service in high-volume environment, taking orders, answering questions, and handling transactions with accuracy.
- Cultivated positive customer relationships while managing multiple orders and priorities during peak periods.
- Trained new employees and organized workspace to ensure professional standards and smooth operations.
- Operated point-of-sale system to process orders, handle payments, and maintain accurate transactions.
- Prepared espresso beverages, drip coffee, and specialty drinks with consistent quality and presentation.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
BARISTA & FOOD SERVER
Jerusalem Café
Manhattan, NY
07.2021 - 07.2023
- Delivered attentive customer service by taking orders, answering questions, and ensuring positive experiences for customers.
- Coordinated multiple customer needs during peak hours, maintaining accuracy and professionalism while fostering a welcoming atmosphere.
- Operated cash register, processed payments, and balanced orders accurately during peak service.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Prepared espresso drinks, brewed coffee, and specialty beverages with consistent quality and presentation.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Bachelor's Degree - Cybersecurity - In Progress
Baruch College
New York, NYAssociate Degree - Business Administration
LaGuardia Community College
Queens, NY06.2025
High School Diploma - undefined
Benjamin N. Cardozo High School
Bayside, NY06.2021
Skills
- Client Tax Consulting
- Tax Software Systems
- Document organization
- Microsoft Excel
- Calendar coordination
- Administrative Support
- Phone Communication
- Time management
- Problem-Solving
- Data Entry & Recordkeeping
- Document processing
- Data privacy
- Microsoft Word
- Schedule management
- Client & Customer Service
- Multitasking
- Team Onboarding
- Confidential Information
LANGUAGES
English — Full Professional
Spanish — Native/Bilingual
Timeline
RECEPTIONIST ADMINISTRATOR / TAX ASSISTANT
Omega Tax Services
09.2023 - Current
BARISTA & FOOD PREPARER
Manhasset Bagels
07.2023 - 09.2023
CATERING SERVER
Surf Club on the Sound
08.2021 - Current
BARISTA & FOOD SERVER
Jerusalem Café
07.2021 - 07.2023
High School Diploma - undefined
Benjamin N. Cardozo High School
Associate Degree - Business Administration
LaGuardia Community College
Bachelor's Degree - Cybersecurity - In Progress
Baruch College