Alisson Gutierrez
Castro Valley,CA
Summary
Dynamic and reliable professional with extensive experience in childcare and retail sales, notably at Burlington. Proven ability to build rapport and enhance customer satisfaction through exceptional service. Skilled in schedule management and problem-solving, consistently fostering positive relationships and creating nurturing environments for children and clients alike.
Overview
3
3
years of professional experience
Work History
Part-Time Nanny
Lara H.
03.2025 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Played games, worked on puzzles, and read books to young children.
Retail Sales Associate - Part Time
Burlington
11.2024 - 02.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Live-Out Nanny
Brittany Prium
02.2024 - 01.2025
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
- Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
Sales Advisor
Lin&Lu Studio
05.2023 - 11.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
Sales Associate
Honey Wellness Center
09.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Receptionist
Honey Wellness Center
03.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
GED -
Castro Valley Adult School
Castro Valley, CA05-2025
Skills
- Friendly
- Reliability and trustworthiness
- Approachable
- Schedule management
- Sales experience
- Customer service experience
- Building rapport
- Brand awareness
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Part-Time Nanny
Lara H.
03.2025 - Current
Retail Sales Associate - Part Time
Burlington
11.2024 - 02.2025
Live-Out Nanny
Brittany Prium
02.2024 - 01.2025
Sales Advisor
Lin&Lu Studio
05.2023 - 11.2023
Sales Associate
Honey Wellness Center
09.2022 - 04.2023
Receptionist
Honey Wellness Center
03.2022 - 09.2022
GED -
Castro Valley Adult School
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