Alisson Guzman
Hutto
Summary
Resourceful Shift Leader Manager known for high productivity and efficient task completion. Possess specialized skills in team leadership, operational management, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring effective team coordination and customer satisfaction.
Overview
2
2
years of professional experience
2021
2021
years of post-secondary education
Work History
Shift Leader Manager
Mc Donald’s
Round Rock
12.2022 - 06.2025
- Supervised daily operations to maintain high customer service standards.
- Trained staff on service protocols and company policies.
- Resolved customer complaints efficiently to ensure satisfaction.
- Conducted performance reviews to support employee development.
- Collaborated with team members to enhance service delivery processes.
- Monitored customer feedback to identify areas for improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored phone calls to provide feedback and coaching.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Education
Reagan High School
Austin, TxSkills
- Customer service management
- Staff training
- Complaint resolution
- Performance evaluation
- Problem solving
- Conflict resolution
- Customer service
- Relationship building
- Client relations and retention
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Shift Leader Manager
Mc Donald’s
12.2022 - 06.2025
Reagan High School