Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Alisson Hernandez

Orlando

Summary

Dynamic customer service professional with extensive experience at CI Talsa, excelling in team collaboration and conflict resolution. Proven ability to enhance guest satisfaction working at Disney theme park through attentive service, magical moments and effective up selling techniques. Recognized for training new hires and improving service standards, fostering a culture of excellence in high-pressure environments.

Overview

16
16
years of professional experience

Work History

Server

San Angel Inn LLC
08.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs creating magical moments to the guest.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Agave Azul
03.2019 - 02.2021
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Customer Service Director

CI Talsa
02.2009 - 12.2016


  • Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Audited customer support procedures and collaborated regionally to promote standardization across offices.
  • Managed customer service effectiveness by monitoring performance and creating a customer service survey.
  • Implemented targeted marketing strategies to upsell products and services, during survey calls.
  • Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction by being present.

Education

Hospitality And Tourism Certificate -

Florida Atlantic University
Boca Raton, FL
2020

Bachelor Of Business Administration And Management -

Politécnico Jaime Isaza Cadavid
Medellín, Colombia
2015

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • POS system
  • Upselling techniques
  • Attention to detail
  • Guest satisfaction

Languages

Spanish
Native or Bilingual

Timeline

Server

San Angel Inn LLC
08.2021 - Current

Server

Agave Azul
03.2019 - 02.2021

Customer Service Director

CI Talsa
02.2009 - 12.2016

Hospitality And Tourism Certificate -

Florida Atlantic University

Bachelor Of Business Administration And Management -

Politécnico Jaime Isaza Cadavid

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Alisson Hernandez