Alisson Mata-Piedra

• Processed customer transactions with accuracy and efficiency using point-of-sale systems.
• Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained cleanliness and organization of work area to enhance overall customer experience.
• Assisted in training new cashiers on operational procedures and company policies.
• Collaborated with team members to ensure smooth workflow during peak hours.
• Implemented strategies for upselling menu items, contributing to increased sales revenue.
• Greeted customers entering store and responded promptly to customer needs.

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• Operated cash register efficiently, ensuring accurate transactions and maintaining balanced cash drawers.
• Organized merchandise displays to enhance visual appeal and improve customer engagement.
• Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.