Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Alisson Sosa

San Bruno,California

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Simco Group
San Francisco, CA
05.2021 - Current
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Prepared drinks according to standard recipes.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Delivery Driver

Accurate Logistics
South San Francisco, CA
03.2020 - 05.2021
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
  • Maintaining records of deliveries using automated systems or logbooks.
  • Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
  • Following all safety protocols while operating a motor vehicle during deliveries.
  • Accurately completing paperwork associated with each delivery including invoices, manifests, bills of lading.

Airline Agent

Hallmark Aviation
San Francisco, CA
10.2019 - 02.2020
  • Greeted passengers and answered inquiries regarding flight schedules, fares, baggage policies and other services.
  • Processed check-ins for passengers with reservations, checked luggage and issued boarding passes.
  • Assisted in the preparation of aircrafts for departure by ensuring that all necessary items were loaded onto the plane.
  • Provided customer service to travelers at ticket counters, gates and other locations throughout airports.
  • Verified accuracy of passenger manifests against tickets prior to boarding aircrafts.
  • Coordinated with security personnel to ensure compliance with TSA regulations.
  • Monitored gate operations and responded quickly to any changes in flight arrivals or departures due to weather delays or cancellations.
  • Inspected aircrafts before take-off to ensure safety protocols were met.
  • Confirmed seating assignments for passengers based on their preferences and availability.
  • Collaborated with ground staff such as baggage handlers and mechanics when needed.
  • Maintained communication between airline personnel, crew members and customers through use of radios or telephone systems.
  • Enforced FAA regulations regarding hazardous materials onboard aircrafts.
  • Assisted disabled passengers with special needs such as wheelchair assistance or boarding assistance.
  • Advised customers on federal regulations pertaining to international travel including visa requirements, passport validity dates.

Airline Agent

Matrix Aviation Services
San Francisco, CA
07.2018 - 08.2019
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Tagged checked baggage with appropriate destination with accuracy rate.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
  • Processed check-ins for passengers with reservations, checked luggage and issued boarding passes.

Airline Security Services

Prime Flight Aviation
San Francisco, CA
04.2018 - 07.2018
  • Prepared daily reports on passenger numbers and revenue generated by airline services.
  • Monitored airport security checkpoints to ensure compliance with safety regulations.
  • Assisted travelers with questions regarding airport security regulations and procedures.
  • Managed airport security by ensuring only authorized personnel access the airfield premises.
  • Monitored airport security regulations and ensured that all passengers were compliant with safety procedures.

Cashier

Lunardis
Burlingame, California
02.2018 - 04.2018
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.

Cashier

Safeway
Millbrae, CA
09.2017 - 12.2017
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Sales Associate

Cricket Wireless
San Bruno, CA
06.2015 - 07.2017
  • Provided accurate information about products, prices and services.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Maintained up-to-date knowledge of all products and services available through the company.
  • Recorded customer contact information accurately in the database system for future reference.
  • Resolved customer complaints in a professional manner while maintaining high levels of customer service.
  • Upsold additional products or services when applicable during phone calls.
  • Adhered to all company policies, procedures and regulations regarding telephone etiquette.

Education

High School Diploma -

Capuchino High School
San Bruno, CA
06-2015

Associate of Applied Science - Criminal Justice

College of San Mateo
San Mateo, CA

Skills

  • Bilingual in Spanish and some Portuguese
  • Customer service excellence
  • Conflict resolution
  • Team leadership
  • Ticketing and reservation skills
  • Accurately follow Airport Security measurements
  • Communication skills
  • Positive attitude
  • Fast learner
  • Critical thinking skills
  • Team player

Languages

Spanish
Native/ Bilingual
Portuguese
Limited

Certification

  • Certified Food Safety Manager (CFSM) - National Restaurant Association.

Timeline

Server

Simco Group
05.2021 - Current

Delivery Driver

Accurate Logistics
03.2020 - 05.2021

Airline Agent

Hallmark Aviation
10.2019 - 02.2020

Airline Agent

Matrix Aviation Services
07.2018 - 08.2019

Airline Security Services

Prime Flight Aviation
04.2018 - 07.2018

Cashier

Lunardis
02.2018 - 04.2018

Cashier

Safeway
09.2017 - 12.2017

Sales Associate

Cricket Wireless
06.2015 - 07.2017

High School Diploma -

Capuchino High School

Associate of Applied Science - Criminal Justice

College of San Mateo

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Alisson Sosa