Alistair Wildman

Leading the Global CX Team, 22k employees (Services, Support, Customer Success, Renewals, HQ Operations)

• FY24 $11.4b Support Revenue, 300k customers 5% YOY growth
• FY24 $3b of Professional Services Revenue, 1800 largest customers WW, Implementation and Managed Services, 12% YOY Growth
• FY24 $11b SW and Services Renewal Bookings 11% YOY
• FY24 $14.8b of SW and aaS in the LIfecycle / Adoption 18% YOY
• Gen Ai and Automation assets to support the Delivery of Services.
• Hiring Investment (added 2k people) in delivery teams and new service centres in Bangalore and Columbia
• Cisco NPS 30+ (+5 YOY) and CSAT 90+ (+8 YOY)
• Exec Sponsor for top 20 CX / Services Customers

Took on the added responsibility for CX Americas 2021

• CX Americas Team 8k employees
• FY22 $9b Services and Support Revenue (69% margin)
• FY22 $6b SW and Services Renewal Bookings
• FY22 $9b of Software / aaS in the LIfecycle / Adoption
• Hiring investments (added 500 heads)

Joined Cisco in 2018 to build from the ground up the EMEA CX team, hired a new leadership team.

• CX EMEA team 4k employees
• FY18b $3.5b Services and Support Revenue (67% margin)
• FY18 $3b SW and Services Renewal Bookings
• FY24 $4b of Software and aaS in the LIfecycle / Adoption
• Hiring Investments (added 400 heads)

PE Backed IaaS Cloud Infrastructure Software Company

• MSP / Cloud Providers platform with 6000 clouds
• Revenue Growth of 50% $10m to $15m
• Exit to Virtuozzo

Special Sales team for EMEA

• End-user computing, Security solutions including Desktop, Mobile, Content Collaboration and Identity Management
• $250m revenue growth 23% YOY
• 200 heads in team

Salesforce Services Implementation Company, Large Enterprise Customers

• 400 staff, 320 in delivery roles, 30 in sales, 50 other
• $38m of Revenue - growing 30% PA
• Opened new offices in Germany and Japan.

• Hired to build out the first ever INT Customer Experience org in SaaS
• This included Services onboarding, product usage, best practices, training, customer success and renewals, professional services, partner & customer certifications
• I successfully built a new organization of eight regional teams, adding over 650 services employees implementing SFDC platforms.
• Services Revenue growth over 100% a year
• SW Renewal rate increase by 25% in 2 years, added $400m of revenue to the bottom line

Managed WW global account sales (45 Global Business Managers) and regional account teams across 11 subsidiaries,

• drove incremental growth, increased market share and enhanced customer/partner satisfaction. Lead the development and implementation of enterprise sales and service strategies for largest enterprise customers
• Managed Global Services Delivery Teams