Slack
Alistar Baker
Technology Analyst
Riverhead,NY
Overview
13
13
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Freelance IT/AV Technician
Hamptons.tech
Riverhead, NY
09.2020 - Current
- Monitored and repaired and upgraded audio, video, control systems, replacing old network, sound, security, and computer equipment.
- Setup surround sound systems for high quality, theater quality media.
- Interfaced with customers to explain operation and instill confidence in installed systems ensuring confidence in new system and ease of access to immediate support.
- Verified completed work was documented accurately and discrepancies resolved using project management software to track time, tasks, issues, and costs.
- Pulled low-voltage cabling according to planned out project for new and pre-existing homes. Includes running fiber optic,CAT6, HDMI, Low Voltage, and speaker wire indoor and out.
- Completed and oversaw rack fabrication to run whole home, indoor/outdoor whole home audio, networks, cameras, video doorbells and other custom details.
- Researched product and issue resolution tactics to address customer concerns, resolving $150K contract threatened by network hardware malfunctioning.
Senior Technical Specialist
Sunrise Smarthome LLC
Bridgehampton, NY
01.2018 - 09.2020
- Setup, maintained, improved, and integrated Zoho Projects, Zoho Desk, Soho CRM, slack, and square POS where third paty integration businesses failed..
- Monitored employee tasks to gauge business functions and inefficiencies leading to 40 minute average for ticket closure.
- Authored best practices documentation for use in new personnel onboarding processes and for in depth technical procedures for staff troubleshooting technical issues unique to startup.
- Championed move to Zoho CRM, Desk, Projects. Configured,maintained cloud-based apps. Integrated with Google Apps, Square POS, and Slack.
- Monitored and upgraded audio, video, control systems through careful assessment, analysis, project planning, and financial estimating.
- Planned systems using information engineering and structured analysis. ie: switches with 4G backup and dual modem capability for clients working in finance from home.
- Developed diagrams to describe and lay out logical operational steps
Information Systems Technician
Berkshire County Sheriff's Office
Pittsfield, MA
01.2016 - 09.2018
- Installed, modified and repaired software and hardware to resolve technical issues includes upgrade to new inmate management system used by 250 staff member, move to crystal reports, move from Linux file servers to windows Azure Virtual File Servers, bring in patch management software, move facility from analog to IP-based security cameras.
- With new project management approach completed dozens of major projects that were stalled. ie: Dynamic Active Directory staff directory, customized existing officer training software; setup, configuredand maintained GED testing software; SonicWall Firewall administration, Analog cam system to IP cams with in-house server.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues from repairing electronic circuit boards controlling jail security doors, moving data from Access Maintenance Inventory DB to state-supported system.
- Addressed questions and concerns from end-users regarding database reports, inmate management system, backups, security monitoring of emails, and encrypted data for FBI investigations.
- Wrote and maintained technical and functional specifications to document database intentions and requirements through creation of virtual host that hosted new helpdesk/inventory system, and IT wiki providing answers to common technical questions,and dynamic AD-based staff directory.
Helpdesk Technician
Kripalu Center For Yoga & Health
Stockbridge, MA
01.2012 - 02.2016
- Patched software and installed new versions to eliminate security problems and protect data by strategically planning out cycle of hardware and software each year based on budgetary constraints, replacing and imaging 80 machines per year.
- Played integral role in various major projects moving to new VOIP phone system, move from failing exchange 2003 server to cloud-based alternative.
- Working with infrastructure engineer, troubleshoot old POTS lines, old cat 6 runs, malfunctioning enterprise grade switches.
- Working with web development team, develop prototype registration form for new customers, saving registration from time involved with phone calls, data entry, and setting up client stays.
- Configured networks for smooth, reliable operation to meet business processes and objectives including creation and maintenance of Active Directory accounts, file server groupings and permissions, new SQL accounts used for Navision.
- Documented support interactions for future reference in SpiceWorks and later ManageEngine.
- Rolled out software updates and applied server patches to thwart threats using imaging software such as Norton Ghost and SmartDeploy, and symantec server.
- Collaborated with vendors to locate replacement components and resolve advanced problems for mixed PC/Mac network. Included specking out high end audiovisual Macs for marketing, and managing interplay of Windows Server with iOS.
Assistant Webmaster
Marymount Manhattan University
New York, NY
01.2010 - 02.2012
- Conceptualized, planned and executed original designs for wide range of website properties, including updating broken SQL, replacing TCL with PHP, moving towards XHTML standards, and cleaning up HTML and CSS created with WYSIWYG applications.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, and Visual Basic.
- Provided front-end website development using WordPress, custom-built Visual Basic-based Access Content Management application..
- Designed graphics for website decoration and layout.
- Developed back-end components to connect new online store designed from system analysis conducted through personal interviews.
- Wrote server-side and client-side code for university website and online shop using PHP, HTML, CSS and JavaScript.
Education
Master of Science - Information Technology
SUNY Empire State College
Saratoga Springs, NY 09.2020 - Current
Bachelor of Science - Business And Computer Information Systems
SUNY Empire State College
Saratoga Springs, NY 01.2016 - 09.2020
Associate of Science - Computer Information Systems
Jamestown Community College
Jamestown, NY 01.2010 - 09.2014
Skills
Network Maintenance
Software
Zoho
Google Apps Suite
MS Office 365
Spiceworks
WordPress
GoToMeeting
Azure
Navision
XAMPP
Adobe Creative Cloud
GIMP
Quote
Intelligence is the ability to adapt to change.
Stephen Hawking
Timeline
Freelance IT/AV Technician
Hamptons.tech
09.2020 - Current
Master of Science - Information Technology
SUNY Empire State College
09.2020 - Current
Senior Technical Specialist
Sunrise Smarthome LLC
01.2018 - 09.2020
Information Systems Technician
Berkshire County Sheriff's Office
01.2016 - 09.2018
Bachelor of Science - Business And Computer Information Systems
SUNY Empire State College
01.2016 - 09.2020
Helpdesk Technician
Kripalu Center For Yoga & Health
01.2012 - 02.2016
Assistant Webmaster
Marymount Manhattan University
01.2010 - 02.2012
Associate of Science - Computer Information Systems
Jamestown Community College
01.2010 - 09.2014
Summary
Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.
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