Alistar Elcock
Wolcott
Overview
19
19
years of professional experience
Work History
Director of Environmental Services – Housekeeping/Laundry Department
Litchfield Woods Health Care Center
05.2020 - Current
- Provide leadership to management and housekeeping teams for all housekeeping operations
- Recruit, interview, hire, and develop team members’ performance
- Provide regular and timely team member assessments and perform corrective counseling/coaching when necessary
- Ensure compliance with health, safety, and industry regulatory agencies
- Execute and maintain daily quality control systems
- Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction
- Collaborate with facility administration and other departments to continuously improve service
- Monitor and maintain operating budgets such as payroll, supplies, equipment, and facility budgets
- Create weekly schedules for staff
- Participate in facility committee meetings as required
Director of Housekeeping
The Mayflower Inn & Spa
05.2018 - 06.2020
- Ensuring that rooms and premises are clean and organized
- Maintaining and ordering supplies, investigating complaints, supervising housekeepers, training new employees, and ensuring customer satisfaction
- Ensuring lesion relationship with other departments to ensure any special requests and/or delivery of amenities
- Conducted monthly inventory for all linen/terry and amenities
- Conducted daily stand up with the team and monthly department meetings
- Conducted weekly meetings with one-on-one housekeeping reviews and all quarterly required reviews
- Trained supervisors to run the department in absence and ensured to keep up with any required training for the company
- Conducted the AAA walkthrough and passed all Secret Shoppers during employment
Executive Housekeeper Manager
Double Tree by Hilton
10.2015 - 05.2018
- (Received special Award for BEST CLEANING at a score of 99.9 in HILTON QA as well as SALT SCORE for three consecutive months
- Hotel continues to be NUMBER TWO in the INTERNATIONAL cleanliness scores since I have been the executive Housekeeper here)
- Responsibilities included: Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner
- Follow up to ensure guest satisfaction
- Motivate, coach, counsel and discipline all housekeeping personnel according to hotel policy and labor guidelines
- Establish and maintain a regularly scheduled cleaning program (i.e
- Floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position
- Maintain and control all housekeeping equipment, Ensure compliance with all corporate Risk Management standards (MSDS, Haz COMM, etc.)
- Conduct monthly guest supplies and cleaning supplies inventories
- Ensure consistency with departmental opening and closing procedures
- Manage vendor contracts (i.e
- Dry cleaners, window washers, etc.)
- Develop employee morale and ensure training of housekeeping personnel
- Inspect rooms daily and ensure that some rooms are inspected with supervisors on a daily basis, Inspect all VIP rooms prior to arrival
- Ensure that public areas, guest rooms and back-of-house areas are cleaned to hotel standards
- Maintain required inventory of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis
- Ensure guest privacy and security by correctly following Hotel procedures
- Monitor work orders and submit to Engineering according to hotel procedures
- Follow up on work orders to ensure completion
- Conduct pre-shift meetings for Housekeeping Department
- Respond to emergency situations using information contained in MSD sheets
- Keep MSD sheets current and easily available
- Balance and clear room status nightly compare the p.m
- Housekeeping report with the PMS room status report and resolve any discrepancies
- Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements
- Maintain Hotel standards regarding Purchase Orders, vouchering of invoices and checkbook accounting
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
- Ensure implementation of all Hotel policies and house rules
- Understand hospitality terms
- Ensure sign off of all Service Standards by Position competencies for housekeeping staff
- Carry a radio at all times
- Operate pagers and radios efficiently and professionally in communicating with hotel staff
- Ensure the proper use of radio etiquette within the department
- Manage and organize large turn days (including group check-ins or check-outs)
- Monitor out-of-order, out-of-service, discrepant and showrooms
- Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc
- Maintain and monitor 'Lost and Found' procedures and policies according to hotel standards
- Establish and maintain key control system
- Ensure participation within department for monthly Hotel team meeting
- Focus the Housekeeping Department on their role in contributing to service scores
Task Force
Rest Easy Manager Even Hotel
05.2014 - 10.2015
- Responsibilities to include Opening brand new hotel and the first concept hotel in the state of CT
- As the task force manager, hiring, training and delegating the team to ensure all rooms, public areas and needed areas of the hotel were ready for the grand opening according to IHG brand requirements
Executive Housekeeper
Four Points by Sheraton
01.2011 - 01.2014
- Company Overview: Giri Management Group
- Responsibilities included: Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner
- Follow up to ensure guest satisfaction
- Motivate, coach, counsel and discipline all housekeeping personnel according to Hotel policy and labor guidelines
- Establish and maintain a regularly scheduled cleaning program (i.e
- Floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position
- Maintain and control all housekeeping equipment, Ensure compliance with all corporate Risk Management standards (MSDS, Haz COMM, etc.)
- Conduct monthly guest supplies and cleaning supplies inventories
- Ensure consistency with departmental opening and closing procedures
- Manage vendor contracts (i.e
- Dry cleaners, window washers, etc.)
- Develop employee morale and ensure training of housekeeping personnel
- Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis, Inspect all VIP rooms prior to arrival
- Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards
- Maintain required inventory of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis
- Ensure guest privacy and security by correctly following Hotel procedures
- Monitor work orders and submit to Engineering according to hotel procedures
- Follow up on work orders to ensure completion
- Conduct pre-shift meetings for Housekeeping Department
- Respond to emergency situations using information contained in MSD sheets
- Keep MSD sheets current and easily available
- Balance and clear room status nightly compare the p.m
- Housekeeping report with the PMS room status report and resolve any discrepancies
- Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements
- Maintain Hotel standards regarding Purchase Orders, vouchering of invoices and checkbook accounting
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
- Ensure implementation of all Hotel policies and house rules
- Understand hospitality terms
- Ensure sign off of all Service Standards by Position competencies for housekeeping staff
- Carry a radio at all times
- Operate pagers and radios efficiently and professionally in communicating with hotel staff
- Ensure the proper use of radio etiquette within the department
- Manage and organize large turn days (including group check-ins or check-outs)
- Monitor out-of-order, out-of-service, discrepant and show rooms
- Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc
- Maintain and monitor 'Lost and Found' procedures and policies according to hotel standards
- Establish and maintain key control system
- Ensure participation within department for monthly Hotel team meeting
- Focus the Housekeeping Department on their role in contributing to service scores
- Giri Management Group
Executive Housekeeper
Courtyard by Marriot at Yale
01.2008 - 01.2011
- Company Overview: Newport Hotel Group
- Responsible included: Ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels and full knowledge of union labor guidelines
- Newport Hotel Group
Housekeeping Supervisor/Inspector
Residence Inn by Marriott
01.2006 - 01.2007
- Company Overview: Waterford Hotel Group
- Waterford Hotel Group
- PROMOTED within the company
Education
Associate Degree - Mechanical Engineering
Richmond Boys
Skills
Detailed oriented
Guest Relations
Proactive
Multi Tasker
Time Management
Problem Solving
Interpersonal Skills
Team Work
Adaptability
Leadership
Active Listening
Budgeting
Work Ethic
Timeline
Director of Environmental Services – Housekeeping/Laundry Department
Litchfield Woods Health Care Center
05.2020 - Current
Director of Housekeeping
The Mayflower Inn & Spa
05.2018 - 06.2020
Executive Housekeeper Manager
Double Tree by Hilton
10.2015 - 05.2018
Task Force
Rest Easy Manager Even Hotel
05.2014 - 10.2015
Executive Housekeeper
Four Points by Sheraton
01.2011 - 01.2014
Executive Housekeeper
Courtyard by Marriot at Yale
01.2008 - 01.2011
Housekeeping Supervisor/Inspector
Residence Inn by Marriott
01.2006 - 01.2007
Associate Degree - Mechanical Engineering
Richmond Boys
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