Alisyn Gunn
Orlando,FL
Summary
Accomplished Inflight Crewmember offering over 15 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service and passionate to supporting other crew members in a team environment.
Overview
15
15
years of professional experience
Work History
Inflight Crewmember
JetBlue Airways
01.2017 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks, adhering to FAA regulations and bidding the F1 position to set the tone.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing individual needs.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Answered customer questions and provided solutions to issues arising during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Airport Operations Agent (AO)
Jetblue Airways
04.2009 - 12.2016
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with special needs, ensuring a comfortable and hassle-free travel experience.
- Resolved customer issues promptly and professionally, maintaining a high level of customer satisfaction.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on customer travel plans.
- Voluntarily supported crew members during irregular operations and in times of need to expedite the boarding process for on time departures.
- Fielded customer complaints and comments about baggage services.
- Provided exceptional customer service, addressing concerns professionally and offering assistance when needed.
Education
High School Diploma -
Santa Ana Valley High School
Santa Ana, CA06.2004
Psychology
Eastern Washington University
Cheney, WAValencia College
Orlando, FLLiberal Arts And Cyber Security
Jetblue Scholars (Peirce College)
2026
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Verbal and written communication
- Strong Work Ethic
- Safety Procedures
- Public Speaking
Timeline
Inflight Crewmember
JetBlue Airways
01.2017 - Current
Airport Operations Agent (AO)
Jetblue Airways
04.2009 - 12.2016
High School Diploma -
Santa Ana Valley High School
Psychology
Eastern Washington University
Valencia College
Liberal Arts And Cyber Security
Jetblue Scholars (Peirce College)