Alita Charles

• Supported funeral director with all facets of funeral service coordination.
• Set up flowers, opened and closed caskets, and acted as pallbearer.
• Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
• Greeted funeral guests and coordinated seating.
• Prepared facilities for funeral visitations and memorial services.
• Oversaw all cultural aspects and events during the funeral service and cemetery
• Effectively following up with families for any after care
• Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
• Experience with Cryptkeeper software previously to create and update database of Nooksack Ancestors
• Created and print tribute cards, guest books and prayer cards.
• Met with numerous Tribal and non tribal families to plan for funerals by discussing service options and needs.
• Provided personal assistance, emotional support and personal care to families.
• Processed death certificate and other required paperwork.
• Provided administrative support to funeral home staff.
• Picked up deceased at private homes, hospitals and county morgues.

• Accomplished conservation, supply and quality improvement goals for cemetery operations.
• Evaluated cemeteries and searched for improvement strategies based on cost-benefit.
• Developed comprehensive resource management proposals and discussed strategies with community to move forward
• Coordinated all funerals with funeral home and family. Oversaw all cultural events during this time.
• Helped families with financial assistance for funeral expenses. Routing all important documents to the correct person/office.
• Oversaw Headstone project until complete for each cemetery.
• Entering information and records into CryptKeeper software
• Assisted with tribal events and anything in relation to funeral and/or preservation of Nooksack Tribal members and cemeteries.

Schedule medical appointments

High volume calls

• Screen incoming calls, and visitors.
• Route calls to correct person Take and relay messages accordingly Keeping up and catching up with filing and confidential documents Copy, Scan and email documents when needed Keeping any information that comes through confidential Upkeep on any office supplies that are needed Scan confidential documents into correct folder

• Perform basic office duties, such as copying,filing,data entry Answer phones and route calls to correct person Update and maintain confidential patient medical records ,Confirm and verify patient medical coverage, Enter Behavioral Health data into RPMS System Open and properly distributed incoming mail.

• Medical Billing Office - Everson, WA Maintained Elder's Confidential files and kept current Outreach for new programs Answered phone calls did one on one appointments to get Elders signed up for medical benefits.

• Scheduled clients with counselors.
• Gave UA's as directed.
• Directed guests and routed deliveries and courier services.
• Opened and properly distributed incoming mail.

• Evaluated cemeteries and searched for improvement strategies based on cost-benefit.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Developed comprehensive resource management proposals and discussed strategies with community to move forward
• Improved employee productivity with effective time management strategies for daily tasks.
• Served as a liaison between departments and outside agencies, fostering open communication channels that improved overall organizational function.
• Coordinated all funerals with funeral home and family. Oversaw all cultural events during this time.
• Helped families with financial assistance for funeral expenses. Routing all important documents to the correct person/office.
• Oversaw Headstone project until complete for each cemetery.
• Entering information and records into software program
• Assisted with tribal events and anything in relation to funeral and/or preservation of Nooksack Tribal members
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Planned and coordinated logistics and materials for quarterly meetings.