Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Alita Kaletina

Happy Valley,OR

Summary

Knowledgeable and dedicated customer service professional with extensive experience.. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Virtual Member Advisor

Advantis Credit Union
01.2024 - Current
  • Streamlined processes for improved efficiency in handling member inquiries and requests.
  • Built strong relationships with members, resulting in increased loyalty and referrals.
  • Developed comprehensive knowledge of products and services to better assist members in reaching their financial goals.
  • Enhanced member satisfaction by providing personalized financial advice and tailored solutions.

Bank teller

Wells Fargo
12.2022 - 12.2023
  • Answered customer inquiries regarding account balances, transaction history, services, charges, and interest rates
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Lead Sales Associate

West End Boutique
09.2022 - 12.2022
  • Trained, coached and mentored new sales associates for maximum performance
  • Provided exceptional customer service and satisfaction
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Monitored sales team performance and provided constructive feedback
  • Kept detailed track of sales and customer information in company system
  • Handled customer relations issues, enabling quick resolution and client satisfaction.

Retail Sales Associate

West End Boutique
08.2021 - 08.2022
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Helped customers complete purchases, locate items and join reward programs
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Associate Transfer -

Portland Community College
06.2022

High School Diploma -

David Douglas High School
06.2022

Skills

  • Exceeding Customer Expectations
  • Merchandise Receiving and Handling
  • Customer Service
  • Strong Communication and Interpersonal Skills
  • Computer Proficiency and Microsoft Office
  • Attention to Detail
  • Managing Cash Register
  • Team Leadership and Teamwork
  • Excellent Written and Verbal Communication

Personal Information

Hobbies: Provide care for kids and elders, Sociable Events, Exploring, Hiking, Swimming

Languages

Russian
Full Professional

Timeline

Virtual Member Advisor

Advantis Credit Union
01.2024 - Current

Bank teller

Wells Fargo
12.2022 - 12.2023

Lead Sales Associate

West End Boutique
09.2022 - 12.2022

Retail Sales Associate

West End Boutique
08.2021 - 08.2022

Associate Transfer -

Portland Community College

High School Diploma -

David Douglas High School

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Alita Kaletina