Alita Moore
St Louis,MO
Summary
Dynamic professional with a proven track record at Cigna, excelling in customer satisfaction and conflict resolution. Skilled in data collection and survey analysis, I enhance methodologies to drive results. Recognized for maintaining high customer satisfaction rates while collaborating effectively with teams to resolve issues and improve service delivery.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Enumerator
NADA
08.2022 - Current
- Conducted surveys to gather accurate data for national assessments.
- Analyzed collected data to ensure consistency and reliability in reporting.
- Collaborated with teams to improve survey methodologies and enhance response rates.
Senior Customer Service Representative
Cigna
10.2012 - 11.2025
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Education
High School Diploma -
Normandy High School
St Louis, MOBusiness Administration
Florissant Valley Community College
St Louis, MOSkills
- Data collection
- Survey analysis
- Statistical reporting
- Conflict resolution
- Customer satisfaction
- Problem resolution
- Time management
- Team collaboration
Timeline
Enumerator
NADA
08.2022 - Current
Senior Customer Service Representative
Cigna
10.2012 - 11.2025
High School Diploma -
Normandy High School
Business Administration
Florissant Valley Community College