Jade Stephenson-Fleming
Orlando,FL
Summary
Professional with 8+ years of industry experience leading cross-functional initiatives across healthcare, tech, government, energy and global operations. Proven ability to design, execute and analyze employee engagement and feedback programs, ensuring survey insights translate into actionable outcomes. Lead enterprise-wide process optimization, manage stakeholder expectations, and drive data-informed decision-making across full project lifecycles. Adept in requirements gathering, system configuration, backlog prioritization, and project risk management. Currently pursuing an MBA in AI & Data Science with a concentration Healthcare Organizational Management, supported by CAPM certification.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Contract Management Specialist
Ascension Medical Group
12.2024 - 03.2025
- Extracted and validated 8,000+ healthcare contract records to ensure compliance with procurement policies and readiness for EMR integration.
- Optimized data validation workflows, reducing processing time by 25% while improving reporting accuracy for clinical and business stakeholders.
- Supported documentation and system readiness activities to align procurement data with clinical systems, enhancing overall operational performance.
QHSES Assurance Specialist (Business Analyst)
McDermott
10.2023 - 12.2024
- Collaborated with global People Teams and business partners to develop training, compliance, and communications campaigns, improving survey participation and employee adoption of new workflows.
- Led global rollout and system upgrades for 5+ Intelex QHSES modules, integrating new features and workflows to align with international compliance standards.
- Designed and maintained 12+ Power BI dashboards tracking 50+ key metrics, reducing reporting cycle times by 35% and improving visibility into performance trends for leadership decision-making.
- Applied predictive analytics and reporting to identify employee experience gaps, driving targeted process improvements and more engagement outcomes.
- Produced 30+ process improvement proposals, driving a 20% reduction in project delays and streamlining change management for system upgrades.
Senior Quality Assurance Auditor
Google
12.2021 - 10.2023
- Supported enterprise-level Oracle and CRM employee data systems to ensure accuracy, compliance, and seamless integration with internal HR platforms.
- Partnered with HR operations to capture and analyze employee feedback, aligning survey insights with system enhancements and organizational change initiatives.
- Developed and standardized process documentation and SOPs to enhance consistency, scalability, and process transparency for new initiatives and audit cycles.
- Designed and managed interactive dashboards to track performance metrics, compliance trends, and operational KPIs, enabling data-driven insights and timely reporting for leadership.
- Led the planning and execution of 8+ process improvement and audit programs, overseeing project timelines, documentation, and stakeholder communications to ensure alignment with business objectives and delivery schedules.
Quality Assurance Analyst
Tidal Basin
03.2021 - 12.2021
- Ensured data integrity and compliance with regulatory standards for the Emergency Rental Assistance Program by conducting comprehensive data validation and statistical analysis.
- Led weekly audits and utilized performance data to identify process trends, recommend corrective actions, and drive a 25% improvement in operational efficiency.
- Developed and presented data quality control reports with advanced visualizations, translating complex metrics into actionable insights for business stakeholders.
- Applied data analysis techniques to monitor post-award grant and contract performance, ensuring adherence to budgets and identifying process improvement opportunities.
- Coordinated planning and execution of data oversight initiatives across 5+ program cycles, managing timelines, reporting deliverables, and stakeholder communication to support compliance and timely project completion.
Supply Chain Management Specialist
United States Air Force, Active Duty
09.2019 - 02.2021
- Managed end-to-end logistics and supply chain operations for 2,000+ personnel, coordinating procurement, inventory audits, and asset tracking for $5M+ in materials to achieve >95% on-time delivery and reduce discrepancies by 30%.
- Streamlined sourcing workflows and mobilization planning across multiple operational sites, utilizing logistics systems to control costs, improve material availability, and resolve bottlenecks during high-tempo deployments.
Targeted Case Manager
Apalachee Center
11.2016 - 05.2019
- Managed a caseload of 30+ adult clients with severe and persistent mental illnesses, conducting comprehensive biopsychosocial assessments and developing individualized treatment plans to improve stability and community integration.
- Coordinated care across multidisciplinary teams, including psychiatrists, therapists, hospitals, and community agencies, ensuring 100% compliance with Medicaid and state documentation standards.
- Monitored client progress through regular home visits, phone check-ins, and crisis interventions, contributing to a 20% reduction in psychiatric hospital readmissions over a 12-month period.
- Educated clients and families on medication adherence, coping strategies, and available resources, driving increased engagement in outpatient services and improved treatment outcomes.
Logistics Operations Specialist
United States Air Force Reserve
06.2014 - 09.2019
- Streamlined the requisition and procurement processes, reducing average processing time by 20%.
- Oversaw the secure and accurate shipping and receiving of over 10,000 inventory items annually.
- Assisted in centralized depot activities, labeling and kitting mission-critical materials.
- Supported sourcing alternatives and material fulfillment to ensure timely launch execution
Education
MBA - AI And Data Science
Texas Tech University
01-2025
Bachelor of Science - Psychology
Florida State University
01-2018
Skills
- Data Automation & Operational Process Optimization
- Schedule Risk Analysis & Critical Path Management
- System Configuration & Implementation (ERP, Intelex, COMET, Oracle, CRM)
- Data Analysis & Visualization (Power BI, MySQL, ETL Pipelines, Excel)
- Testing & Validation (Unit, System, Integration)
- Production & Integrated Master Scheduling (IMS/MPS)
- Healthcare Data Management & Compliance (HIPAA, EMR/ERP systems, Healthcare Analytics)
- Employee Engagement & Survey Platforms
- Workflow Documentation & Gap Analysis
- Requirements Gathering & Business Process Mapping
- Project Management & Agile Methodologies (Jira, MS Project, Trello)
Certification
CAPM | Lean Six Sigma White Belt | HIPPA & AHCA Compliance | CPHQ (In Progress) | PMP (In Progress)
Timeline
Contract Management Specialist
Ascension Medical Group
12.2024 - 03.2025
QHSES Assurance Specialist (Business Analyst)
McDermott
10.2023 - 12.2024
Senior Quality Assurance Auditor
Google
12.2021 - 10.2023
Quality Assurance Analyst
Tidal Basin
03.2021 - 12.2021
Supply Chain Management Specialist
United States Air Force, Active Duty
09.2019 - 02.2021
Targeted Case Manager
Apalachee Center
11.2016 - 05.2019
Logistics Operations Specialist
United States Air Force Reserve
06.2014 - 09.2019
MBA - AI And Data Science
Texas Tech University
Bachelor of Science - Psychology
Florida State University
Similar Profiles
Angela KernAngela Kern
Medical Assistant at Henry Ford Health, Ascension Medical Group, PSI, Genesys Integrated Group Practice, Drs Karr and KarrMedical Assistant at Henry Ford Health, Ascension Medical Group, PSI, Genesys Integrated Group Practice, Drs Karr and Karr
Reginald Adams DOReginald Adams DO
Associate Physician at All Saints Ascension Medical Group/ Wisconsin Ave. Family Medical CenterAssociate Physician at All Saints Ascension Medical Group/ Wisconsin Ave. Family Medical Center
Tiffany JohnsonTiffany Johnson
Senior Medical Assistant at Ascension Medical GroupSenior Medical Assistant at Ascension Medical Group
Jennifer RolandJennifer Roland
Collections Representative/Customer Service Representative at Ascension Medical GroupCollections Representative/Customer Service Representative at Ascension Medical Group
Isaiah RenaudIsaiah Renaud
Sales Expert at T-MobileSales Expert at T-Mobile