Alitza Pena
Del Rio
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
Work History
94P – Multiple Launch Rocket System (MLRS) Repairer
Army National Guard
Del Rio, TX, USA
01.2023 - Current
- Perform maintenance and troubleshooting on mechanical and electrical systems
- Use technical manuals and diagnostic equipment
- Maintain accountability of tools and equipment
- Follow safety procedures and military standards
- Work effectively in team-based environments
- Participate in monthly drills and field training exercises
Cashier
Burger King
Eagle Pass, TX
06.2023 - 05.2024
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new cashiers on company policies and procedures.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Monitored inventory levels at registers, ensuring adequate supply of necessary items.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - General Studies
University of Maryland Global Campus (UMGC)
College Park, MD08-2028
High School Diploma -
Eagle Pass High School
Eagle Pass, TX05-2024
Skills
- Equipment maintenance
- Teamwork
- Communication
- Attention to detail
- Organized
- Customer service
- Bilingual (English/Spanish)
- Mechanical skills
- Equipment Repair
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Order taking
- Written and verbal communication
- Cash register operation
- Customer service excellence
- Team collaboration
- Patience and empathy
- Work ethic and integrity
- Customer assistance
Security Clearance
Secret, Active
Military Experience
Army National Guard, 94P – Multiple Launch Rocket System (MLRS) Repairer, 2023-01-01, Present, Perform maintenance and troubleshooting on mechanical and electrical systems, Use technical manuals and diagnostic equipment, Maintain accountability of tools and equipment, Follow safety procedures and military standards, Work effectively in team-based environments, Participate in monthly drills and field training exercises
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Burger King
06.2023 - 05.2024
94P – Multiple Launch Rocket System (MLRS) Repairer
Army National Guard
01.2023 - Current
Associate of Science - General Studies
University of Maryland Global Campus (UMGC)
High School Diploma -
Eagle Pass High School