Alitzel Gonzalez
Las Vegas,NV
Summary
Adaptable professional with 2 years of work experience and proven knowledge of leadership, problem solving, and work flow prioritization. Aiming to leverage my abilities to successfully fill role at your company. Experience in safety training surveillance and leadership. Frequently praised, I can be relied upon to help your company achieve its goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pool Receptionists
ARIA Resort & Casino Las Vegas
Las Vegas, NV
09.2023 - Current
- Provided customers with information on products and services available.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Monitored customer order process and addressed customer issues.
- Presented products and services to prospective and existing customers to meet client needs.
- Described merchandise and explained use, operation and care.
- Identified customer needs and tailored solutions accordingly.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Improved overall customer purchasing experiences to promote steady revenue.
- Generated monthly reports outlining sales performance metrics.
Sales Advisor
H&M Retail Store
Las Vegas, NV
07.2023 - 09.2023
- Provided customers with information on products and services available.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Monitored customer order process and addressed customer issues.
- Ticketed, arranged and displayed merchandise to promote sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Assisted in the preparation of promotional materials and displays.
- Developed marketing campaigns for new or existing products.
- Identified customer needs and tailored solutions accordingly.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Improved overall customer purchasing experiences to promote steady revenue.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Conducted market research to identify trends and opportunities for growth.
- Fostered relationships with customers to expand customer base and retain business.
- Recommended, selected and located merchandise based on customer desires.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Participated in team brainstorming sessions to develop new ideas for promotions.
- Created successful strategies to develop and expand customer sales.
Pool Lifeguard
Excalibur Hotel & Casino
Las Vegas, NV
02.2022 - 06.2023
- Adhered strictly to emergency action plans.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Responded quickly to any medical emergencies according to established protocols.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Performed rescues in emergency situations utilizing appropriate lifesaving techniques.
- Inspected pool areas for cleanliness, reporting any concerns to supervisor immediately.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Used training and medical supplies to examine injured people and administer first aid.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Utilized effective problem-solving skills when addressing conflicts between guests or staff members.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Observed sections of assigned water zone of responsibility.
- Conducted regular drills to practice emergency response scenarios with lifeguard team members.
- Monitored swimmers, enforcing rules and regulations while providing assistance when needed.
Education
High School Diploma -
Veterans Tribute Career Techincal Academy
Las Vegas, NV05-2023
Some College (No Degree) -
College of Southern Nevada
Las Vegas, NVSkills
- Positive and Professional
- Performance Improvement
- Multitasking and Prioritization
- Organization Skills
- Customer Needs Assessment
- First Aid
- Emergency Response
- CPR Certified
- Complex Problem-Solving
- Strong Client Relations
- Safety Training
- Physical Fitness
- Lifeguard Procedures
- Public Safety
- Pool Policies Enforcement
- Pool Operations
- Payment Processing
- Order Processing
- Sales Development
- Upselling
- Product Sales
- Time Management
- Merchandise Display
- Exceeds Sales Goals
- Cash Handling
- Client Service
- Stocking and Receiving
- Outgoing Personality
- Policy and Procedure Adherence
- Reading Comprehension Skills
- Conflict Resolution
- Store Opening and Closing
- Customer Service
- Product Recommendations
- Listening Skills
- Cash Register Operation
- Inventory Control Procedures
- Excellent Communication Skills
- Fraud Detection
- Problem-Solving Skills
- Relationship Building
- Inventory Tracking
- Guest Relations
- Multi-Tasking Strength
- Sales Training
- Exceptional Customer Service
- Flexible Schedule
- Shipment Processing
- Meeting Deadlines
- Fitting Room Maintenance
- Written and Oral Communication Skills
- Teamwork and Collaboration
- Merchandising Knowledge
Certification
- CPR
- AED
- Food Handlers
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Reference
- Joseph Munguia/ Pool Lead Lifeguard/ (702) 379-5062
- Jayda Adams/ Sales Supervisor/ (702) 496-0916
Timeline
Pool Receptionists
ARIA Resort & Casino Las Vegas
09.2023 - Current
Sales Advisor
H&M Retail Store
07.2023 - 09.2023
Pool Lifeguard
Excalibur Hotel & Casino
02.2022 - 06.2023
High School Diploma -
Veterans Tribute Career Techincal Academy
Some College (No Degree) -
College of Southern Nevada
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