Aliuska Suarez Clavijo
Lansing,Michigan
Summary
Driven by a strong work ethic and exceptional problem-solving skills, I significantly enhanced customer satisfaction and team efficiency at Herbrucks Poultry Ranch. My expertise in customer service and crew leadership, coupled with a proven track record in training and mentoring, positions me as a valuable asset to any team seeking tangible results and dedicated improvement.
Overview
29
29
years of professional experience
Work History
Service Crew Member
Herbrucks Poultry Ranch
06.2023 - 06.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Troubleshot equipment issues, increasing lifespan of tools through preventive maintenance and repairs.
- Collaborated with team members to complete orders.
University Librarian Technician
General Hospital Juan B Vinas
09.2003 - 12.2021
- Developed strong relationships with faculty members to better understand their resource needs for course curriculums.
- Promoted digital resources by creating instructional guides for navigating e-books, databases, and online journals.
- Conducted informative workshops on research methods, citation styles, and database usage to support student success.
- Mentored new librarians technicians through training programs that emphasized best practices in information literacy instruction.
- Participated in university committees to advocate for library services, securing additional funding for needed improvements.
- Maintained a professional atmosphere by enforcing library policies regarding noise levels, food consumption, and computer usage.
- Maintained an organized and up-to-date database, ensuring ease of access for students and faculty members.
- Collaborated with campus departments on special events and exhibits highlighting the library as an integral part of the university community.
- Maintained and updated patron records in library system database.
- Communicated with other local and regional branches to locate materials for inter-library loans.
Cashier in Hotels
Minturn
03.1997 - 06.1999
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Professor at a High School
Education Department
08.1995 - 08.1998
- Enhanced student understanding by designing interactive and engaging lectures.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Created dynamic learning environment that valued instructor and student interaction.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
- Ensured curriculum alignment with academic standards through regular course review and updates.
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
- Increased course relevance by incorporating real-world examples and case studies into lesson plans.
- Graded tests and assignments and uploaded to school database.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Researched and selected course texts and supplemental learning materials.
- Established and maintained inclusive, collegial and collaborative culture within classroom.
- Maintained regular office hours to provide struggling students with additional course help.
- Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.
- Facilitated cross-disciplinary learning opportunities for students by collaborating with colleagues from other departments.
- Improved student retention rates through proactive communication and support.
- Assessed students' progress and provided feedback to enhance learning.
- Taught diverse student population by employing various learning styles and abilities.
Education
Bachelor's Degree - Education
Instituto Superior Pedagogico Frank País García
Santiago De Cuba,Cuba Economic And Accounting Tecnichian - Economy
Economic School
Palma Soriano,Cuba07.2008
Cashier Tourism's Technician - Tourism And Travel Marketing
Mintur
Santiago De Cuba,Cuba07.1999
Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Efficient task completion
- Cleanliness and hygiene
- Language Fluency
- Stress Tolerance
- Training and coaching
- Problem-Solving
- Housekeeping
- Cleaning
- Telephone Etiquette
- Crew Leadership
I am a fast learner and a hard worker.I also speak English.Iam discipline,honest, organized and punt
- Iam a fast learner and a hard worker.
- I also speak English.
- Iam disciplined,honest, organized and puntual
- Iam willing to learn more
Additional Information
I never miss work
Languages
Spanish, English
Native or Bilingual
Timeline
Service Crew Member
Herbrucks Poultry Ranch
06.2023 - 06.2024
University Librarian Technician
General Hospital Juan B Vinas
09.2003 - 12.2021
Cashier in Hotels
Minturn
03.1997 - 06.1999
Professor at a High School
Education Department
08.1995 - 08.1998
Bachelor's Degree - Education
Instituto Superior Pedagogico Frank País García
Economic And Accounting Tecnichian - Economy
Economic School
Cashier Tourism's Technician - Tourism And Travel Marketing
Mintur