Aliver McRae
Elliston,VA
Summary
Skilled in data entry and management, with background in processing high volumes of data accurately. Strong understanding of database systems and data analysis tools. Known for accuracy, attention to detail, and ability to work under pressure. Previously contributed to enhancing data processing efficiency within previous roles.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
Johnson & Johnson Accounting
Elliston, VA
05.2022 - 10.2023
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Maintained confidentiality of sensitive information.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Translated written documentation and notes into emails and other types of correspondence.
- Verified accuracy and completeness of data entry into the database system.
Remote Manager of Operations
Tea and Totally Gifts
Christiansburg, Virginia
08.2019 - 10.2022
- Coordinated with other department heads to align operational activities with overall company objectives.
- Created and managed budgets for operational departments and monitored progress against goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assisted in the design of secure virtual networks for customers using a variety of technologies such as firewalls, VPNs, routing protocols, and encryption.
- Developed detailed documentation outlining procedures for managing the various components of the remote infrastructure.
- Attended meetings and site locations to gather data for project work.
- Provided technical support to customers via phone or email regarding their remote infrastructure needs.
- Researched new technology solutions that could be used to improve existing remote infrastructure management processes.
- Provided status updates to keep upper management informed and to reach goals.
- Investigated customer complaints related to product and service quality or delivery issues.
Remote - Customer Service Representative
Home Depot
06.2019 - 11.2020
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
X-Ray Certification - Dental Assistant
Virginia Western Community College
Roanoke, VA05-2023
Skills
- Proofreading
- Data transcription
- Certified in 10-key
- Data accuracy
- Collecting information
- AR/AP
- Fast typing speed
- Data Entry Software Knowledge
- Microsoft Excel and PowerPoint
- Verifying data accuracy
- Professional and mature
- Meticulous attention to detail
- Filing and data archiving
- Maintains confidentiality
- Error identification
- Data management
- Adaptability and flexibility
- Customer relationship management
- Technical support
- Problem-solving
- Microsoft Word
Timeline
Data Entry Clerk
Johnson & Johnson Accounting
05.2022 - 10.2023
Remote Manager of Operations
Tea and Totally Gifts
08.2019 - 10.2022
Remote - Customer Service Representative
Home Depot
06.2019 - 11.2020
X-Ray Certification - Dental Assistant
Virginia Western Community College
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