Summary
Overview
Work History
Education
Skills
Education Certifications
Timeline
Alivette Ramirez

Alivette Ramirez

Louisville,Kentucky

Summary

Operations Supervisor with over five years of experience in managing teams and over 10 years managing ADP, coordinating quality systems, and ensuring efficient inventory flow. Strong skills in leadership, communication, problem-solving, and safety. Successfully developed testing plans for new devices, implemented new warehouse management processes, and served as a key point-of-contact for disaster management. Looking for a challenging and rewarding position where expertise can be applied and contribute to the company’s goals.

Processed payroll over 62 employees using ADP software, ensuring accuracy and compliance with tax and labor laws.

Resolved conflicts between team members and customers using effective communication and negotiation skills, resulting in improved satisfaction and retention rates.

Administered benefits programs for employees, including health, dental, and retirement plans, and answered inquiries and resolved issues.

Managed a team of 25 staff, including hiring, training, performance evaluation, and feedback, and increased productivity by 25% in six months.

Coordinated with other managers and departments to align goals, strategies, and resources, and implemented best practices and policies. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

QA and Operations Supervisor

Ecoatm Gazelle
Louisville, Kentucky
11.2021 - Current
  • Evaluate and implement new analytical technologies, computer systems, software, data systems, instrumentation, and updated compendia methodologies.
  • Manage team to include interviewing, hiring, performance management, and goal setting
  • Work with Quality Systems to develop testing plans for new devices as requested
  • Participate as member of QA safety committee
  • Assure lab equipment is qualified, calibrated and within PM program.
  • Responsible for identifying, alerting, and proposing solutions to issues on instruments and/or test executions for all applicable QAD input associated with release of finished goods
  • Coordinates QC functions with operation activities and cross departmental staff
  • Ensures implementation and maintenance of quality systems, including but not limited to, SOP writing, deviations, technical report review and personnel training.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Tracked company equipment, tools and technology to manage inventory.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Completed bi-weekly payroll for 65+ employees
  • Motivated and trained employees to maximize team productivity

Warehouse Operations Team Lead

Ivy Technology
Louisville, Kentucky
02.2021 - 11.2021
  • Managed daily inventory and 100+ warehouse movements to ensure materials were efficiently and accurately dispatched to ensure on-time customer delivery
  • Led team of 6 operations personnel, including mentoring, coaching, and identifying performance improvement areas, while also implementing customized development plans for each
  • Implemented new warehouse management processes to ensure daily execution plans could meet production goals, leading to more efficient material movements and regular goal achievement
  • Collaborated with 3 other operations groups to align work efforts, drive organizational efficiencies, and ensure maintenance of safe work environment.
  • Communicated with management to provide regular progress reports, escalate any potential issues, and implement corrective action plans to ensure efficient inventory flow.
  • Managed schedules accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Coached team members in techniques necessary to complete job tasks.

Case Manager, Disaster Management

ENDEAVORS
01.2019 - 04.2020
  • Served as Key Point-of-Contact for 8 communities in the wake of Hurricane Maria, helping educate citizens about available social, community and government resources available.
  • Developed 150+ case plans for community members and measured progress towards goals against plans, including working with and coaching community members how best to achieve their goals.
  • Maintained regular reporting on community progress, working with leadership to consolidate information, determine progress and develop next steps to help drive incremental progress.

Purchasing and Warehouse Coordinator

ESTE TRADING INC
08.2017 - 01.2019
  • Oversee accuracy and efficiency of Purchasing Department
  • Effectively manage project logistics in collaboration with suppliers and purchasing
  • Managed all customer accounts efficiency and effectively resulting in 97% on time scheduling
  • Created and managed timeline and coordinate asset deliveries
  • Tracked customer imports from ongoing to door, and arranged FCL, FTL, LCL and LTL deliveries according to customer's SOP's schedules and cost requirements.
  • Helped keep inventory accurate by overseeing daily cycle counts.

Warehouse and Facilities Supervisor

PUERTO RICO COFFEE ROASTERS INC
08.2012 - 02.2017
  • Transferred from COCA-COLA PUERTO RICO BOTTLERS INC
  • Operations in Cayey warehouse to Bayamon, to turn around underperforming and disorganized route processing department managing, initial challenges consisted of lack of controls, systems, process, and poor productivity.
  • Responsible for daily administration and operation of warehouse personnel
  • Oversee those materials are received, stored, shipped, accounted for, and reported in accordance with established procedures.
  • Meet and exceed all company set operations goals.
  • Direct activities of warehouse employees (union and non-union employees) by distributing workload to get orders processed and shipped, and product received.
  • Worked within budget guidelines to accomplish routine repairs, maintenance and special projects.

Education

Bachelor of Science - Human Resources Management

AGM UNIVERSITY, ONLINE ORLANDO, FL CAMPUS
10.2022 - Current

Associate of Science - Office Management

EDIC College, Caguas, PR
08.2000 - 05.2002

Skills

Critical Thinkingundefined

Education Certifications

Associate in Business Administration and Medical Billing, EDIC College Caguas

Timeline

AGM UNIVERSITY - Bachelor of Science, Human Resources Management
10.2022 - Current
QA and Operations Supervisor - Ecoatm Gazelle
11.2021 - Current
Warehouse Operations Team Lead - Ivy Technology
02.2021 - 11.2021
Case Manager, Disaster Management - ENDEAVORS
01.2019 - 04.2020
Purchasing and Warehouse Coordinator - ESTE TRADING INC
08.2017 - 01.2019
Warehouse and Facilities Supervisor - PUERTO RICO COFFEE ROASTERS INC
08.2012 - 02.2017
EDIC College - Associate of Science, Office Management
08.2000 - 05.2002
Alivette Ramirez