Alivia Bovee
Coleman,MI
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen. Successfully assists senior managers in accomplishing demanding targets by motivating staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Excels in team building, leading, motivating, and possesses excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Assistant Manager/Barista/Server
505 Cafe
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Team Member
IHOP
01.2022 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Cosmetologist
Salon 33
03.2023 - 07.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Cosmetologist
Salon 207
09.2022 - 03.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Child Caregiver
Katie Jenkins, Amanda Dolan, Ashley Woods
01.2015 - 01.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Introduced children to educational games and activities to boost learning.
Shift Lead Manager
Taco Bell
08.2020 - 12.2021
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Sales and Design
Ken Germain
09.2019 - 03.2020
- Designing graphics for apparel and uniforms
- Organized workflow efficiently by prioritizing tasks effectively according to deadlines.
- Enhanced company reputation by consistently delivering high-quality products and services on time.
Education
Some College (No Degree) - Pediatric Nursing
Mid Michigan College
Mount Pleasant, MI 08.2020 - 5 2021
Cosmetology License - Cosmetology
Protege Academy
Mount Pleasant, MI09.2022
High School Diploma -
Coleman Jr/Sr High School
Coleman, MI06.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Workload Management
- Marketing knowledge
- Compliance understanding
Volunteer and Community Service
Special Olympics, 06/2018 & 06/2019, Helping special education kids in fun games and activities
Timeline
Assistant Manager/Barista/Server
505 Cafe
08.2023 - Current
Cosmetologist
Salon 33
03.2023 - 07.2023
Cosmetologist
Salon 207
09.2022 - 03.2023
Team Member
IHOP
01.2022 - 08.2023
Shift Lead Manager
Taco Bell
08.2020 - 12.2021
Some College (No Degree) - Pediatric Nursing
Mid Michigan College
08.2020 - 5 2021
Sales and Design
Ken Germain
09.2019 - 03.2020
Child Caregiver
Katie Jenkins, Amanda Dolan, Ashley Woods
01.2015 - 01.2022
Cosmetology License - Cosmetology
Protege Academy
High School Diploma -
Coleman Jr/Sr High School
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