Sherry Butcher
Camby,Indiana
Summary
Service-Focused Customer Service Specialist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Provides strong work ethic in fast-paced working environment. Successfully works as part of a team and maintains customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Insurance Customer Service Representative
Jeannene Talbott American Family Agency
Indianapolis , IN
2023.03 - Current
Insurance Customer Service Representative
Roberto Palencia Farmers Insurance Agency
Indianapolis , Indiana
2022.05 - 2023.03
- Greeted customers and provided prompt, courteous service.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
- Maintained accurate records of customer interactions and transactions.
- Researched relevant policy information to answer customer questions.
- Provided quotes on various types of insurance policies.
- Facilitated payment processing for premium payments and renewals.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Advised customers on available coverage options that best fit their individual needs.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Developed strong relationships with clients by providing exceptional customer service.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Provided feedback and suggestions for process improvement initiatives.
- Investigated discrepancies between actual charges and expected premiums.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Navigated computer system to look up customer information and update policies.
- Precisely calculated refunds, premiums and adjustments.
Insurance Customer Service Representative
Rick Smith State Farm Agency
Indianapolis , IN
2018.03 - 2022.05
- Greeted customers and provided prompt, courteous service.
- Facilitated payment processing for premium payments and renewals.
- Researched relevant policy information to answer customer questions.
- Generated reports based on client data to analyze trends in customer service needs.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Developed strong relationships with clients by providing exceptional customer service.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Analyzed sales trends and generated forecasts accordingly.
- Navigated computer system to look up customer information and update policies.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Attended training and educational seminars to enhance knowledge and credentials.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
Substitute Teacher, K-12
Plainfield Schools
Plainfield , IN
2016.08 - 2018.03
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Collaborated with other staff members to ensure a positive learning environment for students.
- Instructed small groups or individual students who need extra help or attention.
- Provided guidance to struggling learners by offering alternative methods of instruction.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
Customer Service Specialist
Lowes Home Improvment
Mooresville , IN
2012.10 - 2016.07
- Operated cash register, handled payments, and maintained accurate records of transactions.
- Received and processed payment from customers.
- Organized merchandise displays to attract customers.
- Processed returns and exchanges in accordance with store policy.
- Ensured compliance with safety regulations while handling money.
- Assisted coworkers with tasks as needed.
- Upheld company standards for quality assurance throughout all aspects of customer service.
- Participated in team meetings to discuss strategies for improving customer experience.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Informed customers of in-store promotions or pricing specials.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Collected credit card and cash payments to complete transactions for customer orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Licensed - Insurance Property & Casualty
Pathfinder Insurance School
Indianapolis2018-11
Associate of Applied Science - Allied Health Science
Harcum Jr College
Bryn Mawr, PA1991-05
High School Diploma -
Nativity BVM High School
Pottsville, PA1988-06
Skills
- Customer Service
- New Policies Processing
- Coverage Determination
- Policy Review
- Insurance Coverage Verification
- Complaint Handling
- Product Knowledge
- Staff Training
- Problem Resolution
- Dispute Resolution
- Positive and Professional
- Team Development
- Problem-Solving Abilities
- High-Energy Attitude
- Microsoft Outlook
- Building Rapport
- Customer Education
- Professional Telephone Demeanor
- Policy Understanding
- Critical Thinking
- Documentation Abilities
- Information Verification
- Policy Analysis
Timeline
Insurance Customer Service Representative
Jeannene Talbott American Family Agency
2023.03 - Current
Insurance Customer Service Representative
Roberto Palencia Farmers Insurance Agency
2022.05 - 2023.03
Insurance Customer Service Representative
Rick Smith State Farm Agency
2018.03 - 2022.05
Substitute Teacher, K-12
Plainfield Schools
2016.08 - 2018.03
Customer Service Specialist
Lowes Home Improvment
2012.10 - 2016.07
Licensed - Insurance Property & Casualty
Pathfinder Insurance School
Associate of Applied Science - Allied Health Science
Harcum Jr College
High School Diploma -
Nativity BVM High School
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