Alivia Cerro
Bethel Park,PA
Summary
Dedicated hospitality professional with a proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity.
Overview
3
3
years of professional experience
Work History
Server
Frankie I's Bar And Grille
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Retail Manager
Express Clothing
06.2022 - 12.2024
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Education
High School Diploma -
Bethel Park Highschool
Bethel Park, PA06-2021
Skills
- Consistent Professional Commitment
- High-Quality Client Assistance
- Leadership & Team Development
- Cleanliness & Safety Compliance
- Problem-solving & Conflict Resolution
- Strong Attention to Detail
- Friendly & Positive Attitude
- Multitasking in High-Volume Settings
- Organization and time management
Timeline
Server
Frankie I's Bar And Grille
05.2024 - Current
Retail Manager
Express Clothing
06.2022 - 12.2024
High School Diploma -
Bethel Park Highschool
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