Alivia Cole
Houston,TX
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
Bar Louie
05.2023 - Current
- Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
Recptionist
Four Points Hotel
Houston, TX
06.2021 - 06.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Customer Service Representative
xinifty
Houston, TX
05.2019 - 06.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Skyline High School
Oakland, CA06-2019
Skills
- Ordering Supplies
- Upselling strategies
- Scheduling Staff
- Employee Coaching
- Food Running
- Health codes compliance
- Food Service
- Order Management
- Cash and credit transactions
- Responsible Alcohol Service
- Performance Improvement
- Multitasking skills
Timeline
Bartender Shift Manager
Bar Louie
05.2023 - Current
Recptionist
Four Points Hotel
06.2021 - 06.2023
Customer Service Representative
xinifty
05.2019 - 06.2022
High School Diploma -
Skyline High School