Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Margherita Conte

Newport,United States

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs. Enthusiastic and reliable professional takes pride in providing excellent customer service . Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

Portofino Gourmet
10.2021 - 01.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Chef De Partie

Il Patio
05.2021 - 07.2021
  • Maintained well-organized mise en place to keep work consistent.
  • Operated all kitchen equipment safely to prevent injuries.
  • Prepared items for roasting, sautéing, frying and baking.
  • Plated meals paying special attention to garnishes and overall presentation.
  • Sanitized all counters properly to prevent food-borne illness.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Collaborated with staff members to create meals for large banquets.
  • Responsible for preparation and service of entrees, salads and desserts

Chef Assistant /Internship Student

Il Bistrot Di Basko
02.2019 - 03.2019
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Interacted with customers in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
  • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
  • Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
  • Lifted and carried heavy materials.
  • Maintained high personal grooming standards and uniform presentation.

Chef Apprentice /Internship Student

Best Western Regina Elena
09.2018 - 10.2018
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Disciplined and dedicated to meeting high-quality standards.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.

Server

Portofino Gourmet
06.2018 - 09.2018
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

High School Diploma -

IPSEOA "Marco Polo"
Genova, Italy
07.2020

Skills

  • Communication
  • Working with people of different backgrounds and ethnicities
  • Educated in Nutrition
  • Fluent in English and Italian Language
  • Basic knowledge of Spanish and French
  • Works well in Team setting
  • Verbal and Written Communication
  • Email Correspondence

Languages

Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working

Timeline

Server

Portofino Gourmet
10.2021 - 01.2022

Chef De Partie

Il Patio
05.2021 - 07.2021

Chef Assistant /Internship Student

Il Bistrot Di Basko
02.2019 - 03.2019

Chef Apprentice /Internship Student

Best Western Regina Elena
09.2018 - 10.2018

Server

Portofino Gourmet
06.2018 - 09.2018

High School Diploma -

IPSEOA "Marco Polo"

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Margherita Conte