ALIVIA CROSS
Stockbridge,GA
Summary
Hardworking Sales Associate delivering great service and knowledge expertly handling high volumes of merchandise in bustling retail settings. History of increasing customer purchases through promotional upselling and personalized product recommendations on related items. Leverages talents to increase co-worker confidence, team cohesion, and overall group productivity. Talented sales leader with demonstrated track record of success in promoting products and maximizing customer satisfaction. Excellent merchandiser and organizer quickly restocks and resets shelves throughout day. Effortlessly connect with customers and promote long-term loyalty. Skills Cleaning techniques Sales and marketing Merchandise display Inventory tracking Payment processing Customer service Guest relations Restock shelves Merchandising Verbal communication Collaboration Experience Sales
Overview
5
5
years of professional experience
Work History
Server
Hungry Station
12.2024 - 07.2025
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Retail Associate
Ross Dress for Less
07.2024 - 11.2024
- Assisted in managing inventory levels to ensure product availability and organization.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems efficiently, processing transactions with accuracy.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
Server
Eggs Up Grill
10.2023 - 05.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments and coordinated service flow for optimal efficiency.
- Trained new staff on menu offerings and service standards to enhance team performance.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista
Press N Grind
09.2022 - 12.2023
- Prepared and served high-quality coffee beverages using espresso machines and brewing equipment.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Provided exceptional customer service by taking orders and addressing inquiries efficiently.
- Operated point-of-sale system for accurate transaction processing and cash handling.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels, restocked supplies, and minimized waste through efficient practices.
SALES CONSULTANT
Target
08.2021 - 09.2022
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Presented merchandise appealingly to maximize sales and achieve optimum merchandise turn.
- Anticipated and fulfilled customer needs by suggesting additional items and creating wardrobing experience.
- Built collaborative and productive staff relationships by sharing ideas, respecting others, and valuing differences.
RETAIL SALES ASSOCIATE
Old Navy
11.2020 - 08.2021
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Restocked front lanes and displays, following established merchandising procedures and standards.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Promoted safety initiatives to increase awareness and maintain risk-free environment.
- Promoted credit and loyalty programs during customer interactions.
- Monitored customers for signs of fraud and theft to prevent store losses.
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.
- Processed returns and exchanges in line with store policies.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions.
- Unboxed and restocked merchandise into attractive displays.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
Education
Diploma - High School
Martha Ellen Stilwell School For The Performing Arts
Jonesboro, GA06.2021
Diploma - High School
Martha Ellen Stilwell School For The Performing Arts
Jonesboro, GA06.2021
Skills
- Product and service
- Demonstrations
- Account servicing
- Network development
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
Timeline
Server
Hungry Station
12.2024 - 07.2025
Retail Associate
Ross Dress for Less
07.2024 - 11.2024
Server
Eggs Up Grill
10.2023 - 05.2024
Barista
Press N Grind
09.2022 - 12.2023
SALES CONSULTANT
Target
08.2021 - 09.2022
RETAIL SALES ASSOCIATE
Old Navy
11.2020 - 08.2021
Diploma - High School
Martha Ellen Stilwell School For The Performing Arts
Diploma - High School
Martha Ellen Stilwell School For The Performing Arts