Alivia Franklin
Tampa
Summary
Office professional with a strong track record of delivering exceptional clerical and administrative support. Skilled in utilizing technology to enhance efficiency and accuracy. Proficient in streamlining operations, organizing paperwork, and managing calendars. Highly organized and self-motivated with excellent communication skills. Knowledgeable with a background in patient care coordination, consistently optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated effective communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency. Diligent with experience in emergency medical services, providing critical care assistance in high-pressure situations. Proven effective communication and teamwork skills in dynamic environments.
Overview
3
3
years of professional experience
Work History
Medical Specialist
US Army Reserve
09.2022 - Current
- Cultivated strong connections with vendors, carriers, and customers to streamline shipping processes
- Examined logistics data to discover cost reduction potentials
- Oversaw inventory levels to guarantee on-time delivery of goods
- Generated creative ideas to boost team efficiency
- Collaborated with diverse team members to achieve goals
- Collaborated with various departments to meet objectives
EMT Apprentice
Transcare
07.2024 - 10.2024
- Assisted in the transport of patients from accident scenes to medical facilities
- Ensured that all safety protocols were followed when responding to emergency situations
- Developing training plans for subordinate personnel in areas such as patient care and operations procedures
- Organizing continuing education programs for subordinate personnel in order to maintain certification levels
- Performing administrative duties such as preparing reports, completing paperwork, ordering supplies
Patient Access Coordinator
Moffitt Cancer Center
05.2023 - 02.2024
- Collaborated with healthcare providers to ensure timely completion of paperwork prior to patient visits
- Managed multiple projects simultaneously while maintaining a high level of accuracy in work product
- Maintained accurate patient records and ensured compliance with medical privacy regulations
- Provided exceptional customer service to patients and families, demonstrating effective communication skills
- Utilized problem-solving skills to resolve issues related to billing, insurance eligibility, and other access concerns
- Assisted in training new staff members on registration procedures and hospital policies
- Handled incoming calls professionally and responded promptly to inquiries or requests for assistance
- Ensured that medical records were updated with current patient information as needed
- Resolved conflicts between departments regarding patient scheduling issues in a timely manner
- Ensured compliance with all relevant laws and regulations governing patient access activities
Sales Associate
Guess Factory
02.2023 - 07.2023
- Helped customers find and select products
- Greeted customers warmly and offered assistance
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Performed cash register operations accurately according to company guidelines
- Tagged new merchandise for sale and updated signs
- Drove sales through customer relationship building and suggestive selling techniques
Warehouse Worker
Diamond Packaging
03.2022 - 09.2022
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping
- Operated manual pallet jack to move products throughout warehouse
- Packed orders in accordance with customer specifications
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly
- Checked products for accuracy against paperwork, damage, or signs of infestation
- Verified and updated inventory levels in company database
- Organized warehouse space for efficient storage of products
Car Wash Technician
Delta Sonic
08.2021 - 03.2022
- Prepared reports related to daily activities including number of cars washed and total revenue generated
- Reported any defects or malfunctions of equipment immediately to supervisor for repair or replacement
- Maintained clean and organized work environment by sweeping, mopping, and scrubbing floors, vacuuming carpets, dusting surfaces, and washing windows
- Performed vehicle detailing services such as waxing, polishing, and buffing cars to remove dirt and grime
- Restocked supplies when necessary such as towels, sponges, waxes, cleaners
- Assisted customers with selecting appropriate car wash packages according to their needs
- Ensured that all safety protocols were followed while operating equipment in order to prevent any accidents or injuries
- Provided customer service by answering questions about products and services offered at the car wash facility
Education
No Degree - EMT Apprentice
UMA- Ultimate Medical Academy
Tampa, FL01-2025
Certification -
School of Medical Specialists
San Antonio, TX02.2023
High School Diploma -
Chuchville- Chili
Rochester, NY06.2022
Skills
- Continuous Learning
- Quality Improvement
- Patient transportation
- Staff Collaboration
- HIPAA Compliance
- Supervision and leadership
- Patient Scheduling
- Recordkeeping
- Behavioral Emergencies
- Customer Service
- Data entry proficiency
- Medical terminology knowledge
- First Aid/CPR
- Radio communication
References
- Courtney Smith, Counselor Mentor, cfurness1@gmail.com, (585) 880-0877, Healing Connections
- Joseph Pinto, Deputy Coworker, JosephApinto@monroecounty.gov, (585) 730-0107, Rochester Police Department
- Richard Franklin, Consultant Family Friend, RichardFran@aol.com, (585) 314-4063, Franklin Consulting Services
- Kyrielle Cunningham, Supervisor Manager, Kyrielle.Cunningham@moffitt.org, (813) 808-6541, Moffitt Cancer Center
- Jamiaca Reed, Mentor, Jareed@ultimatemedical.edu, (813) 466-1642, UMA
- Kelly Skaggs, Mentor, Kskaggs@ultimatemedical.edu, UMA
- David Kirkland, Mentor/ Sergent, David@greyteam.org, (754) 230-1008
Timeline
EMT Apprentice
Transcare
07.2024 - 10.2024
Patient Access Coordinator
Moffitt Cancer Center
05.2023 - 02.2024
Sales Associate
Guess Factory
02.2023 - 07.2023
Medical Specialist
US Army Reserve
09.2022 - Current
Warehouse Worker
Diamond Packaging
03.2022 - 09.2022
Car Wash Technician
Delta Sonic
08.2021 - 03.2022
High School Diploma -
Chuchville- Chili
No Degree - EMT Apprentice
UMA- Ultimate Medical Academy
Certification -
School of Medical Specialists